Quality Assurance Analyst

About the role

Drives quality and compliance by applying analytical insight to regulatory standards, stakeholder engagement, and process evaluation. Serves as a bridge between operational teams and compliance leadership, ensuring that quality initiatives are both strategically aligned and effectively communicated.

Responsibilities

• Maintains and expands knowledge of regulatory standards, technology tools, and industry trends through ongoing education and professional reading.
• Independently conducts end-to-end reviews of operational areas within the quality management system.
• Evaluates existing policies and procedures, identifies improvement opportunities, and contributes to the development and documentation of updated processes.
• Selects and executes appropriate quality assurance tests across varied operational areas, applying specialized techniques to validate data accuracy and process integrity.
• Interprets results to identify trends or issues and recommends corrective actions to ensure compliance with internal standards and regulatory requirements.
• Plays a key role in enhancing testing protocols and supporting continuous improvement efforts.
• Uses analytical thinking and process evaluation skills to uncover root causes of operational shortcomings and recommend targeted enhancements.
• Collaborates across departments to implement improvements that elevate service delivery and align with regulatory expectations.
• Plays a key role in driving continuous improvement initiatives that impact broader organizational performance.

Qualifications

• Works with full confidence to interpret, understand, monitor and apply knowledge of laws, regulations, policies, and procedures from an organizational standpoint ensuring alignment with organizational strategies and objectives.
• Demonstrates strong ability to review, interpret, and tailor reports for different audiences, considering the reports' intended purpose.
• Skilled at creating, organizing, prioritizing, and carrying out assigned tasks to meet objectives by given deadlines.
• This includes maintaining accountability for timely delivery.
• Works at an advanced level to express ideas, request actions, formulate plans, & policies by means of clear and effective written and verbal communications.
• Skilled at assimilating and understanding data and information from various sources to draw appropriate conclusions and make relevant recommendations.
• Typically works without supervision and may provide technical guidance.
• Bachelor’s degree in quality management, Business Administration, or a related field preferred.
• 2 to 3 years of experience in quality assurance, compliance, internal audit or a similar role is preferred.
• Preferred knowledge of: BSA/AML, CAN SPAM, USA Patriot Act and CIP, Fair Lending, FACTA, FCRA, FDCPA, MLA, OFAC, Reg B (ECOA), Reg DD and TISA, Reg P and RFPA, Reg Z and TILA, SCRA, TCPA and TSR, and UDAAP.
• Preferred experience with the programs used within the department, Microsoft Office Suite, Verint, Genesys, and Pega.

Skills

• Works with full confidence to interpret, understand, monitor and apply knowledge of laws, regulations, policies, and procedures from an organizational standpoint ensuring alignment with organizational strategies and objectives.
• Demonstrates strong ability to review, interpret, and tailor reports for different audiences, considering the reports' intended purpose.
• Skilled at creating, organizing, prioritizing, and carrying out assigned tasks to meet objectives by given deadlines.
• This includes maintaining accountability for timely delivery.
• Works at an advanced level to express ideas, request actions, formulate plans, & policies by means of clear and effective written and verbal communications.
• Skilled at assimilating and understanding data and information from various sources to draw appropriate conclusions and make relevant recommendations.
• Typically works without supervision and may provide technical guidance.
• Bachelor’s degree in quality management, Business Administration, or a related field preferred.
• 2 to 3 years of experience in quality assurance, compliance, internal audit or a similar role is preferred.
• Preferred knowledge of: BSA/AML, CAN SPAM, USA Patriot Act and CIP, Fair Lending, FACTA, FCRA, FDCPA, MLA, OFAC, Reg B (ECOA), Reg DD and TISA, Reg P and RFPA, Reg Z and TILA, SCRA, TCPA and TSR, and UDAAP.
• Preferred experience with the programs used within the department, Microsoft Office Suite, Verint, Genesys, and Pega.