Quality Assurance Analyst
About the role
The Quality Assurance Analyst supports quality management activities including audit preparation, fieldwork, findings documentation, and corrective action tracking. This role builds proficiency in quality audit methodology while contributing to the company's commitment to operational excellence.
The Quality Assurance Analyst helps keep our standards high — supporting the audit and improvement activities that ensure our processes, products, and services consistently meet the quality our clients expect.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities
- Assist with quality audit planning and preparation including scheduling and checklist development
- Participate in quality audits by conducting interviews, reviewing records, and observing processes
- Document audit findings accurately and clearly in audit reports
- Track corrective action plans and follow up with owners to ensure timely closure
- Maintain quality management documentation including procedures, checklists, and audit records
- Research quality standards and best practices to inform audit scope and criteria
- Prepare data summaries and trend analyses for quality performance reporting
- Assist with development and delivery of quality awareness training materials
- Support the Sr. Quality Assurance Analyst with special quality projects and initiatives
- Contribute to continuous improvement of the quality management program
- Other duties as assigned by management