Quality Assurance & Data Performance Coordinator

About the role

Provide assistance and support with Adjoin’s Quality Assurance program & Outcome Measurement System by:

• Gather documentation from each office.
• Ensure that follow-up is taking place within each office.
• Submitting Quality Assurance documentation to program management and the Quality Assurance Coordinator.

Responsibilities

• Maintain an accurate and efficient internal records management system.
• Maintain professional working relationships with other staff members, HMIS administrators, technical assistance providers and other external contacts.
• Monitor electronic and hardcopy participant records; conduct regular internal audit reviews of files.
• Maintain confidential information per policies and procedures.
• Assemble compile and submit survey responses to program management and the Quality Assurance Coordinator.
• Data entry in the Homeless Management Information System (HMIS) of private participant information.

Requirements

• Decision making: Special aptitude for accuracy, confidentiality, organizational skills, and good interpersonal skills.
• Experience: 18 years of age or older. Successful completion of pre-employment drug screen and background check.
• Skills: Demonstrated computer literacy and capability to maintain well-organized records and files. Demonstrated ability to effectively navigate and maintain professional boundaries as custodian of confidential information.
• Technology: Computer literacy in Excel, spreadsheets, word processing, and database is mandatory.
• Education: High school diploma or its equivalent.
• Travel: Occasional travel to Adjoin Imperial Valley Office.
• Certification: Certification in an approved First-Aid and CPR class; or successfully complete an approved First-Aid and CPR class within 45 days of the date of hire.