Quality Associate

ESSENTIAL DUTIES & RESPONSIBILITIES

• Embraces the 1 T.E.A.M culture.
• Develops, improves, and maintains all Quality team training and reference guides in collaboration with Operations to ensure Quality requirements are met.
• Control of operations documents (work instructions, procedures, forms, reference guides, records, etc.).
• Maintenance of customer part specifications in ERP system.
• Evaluate root cause analysis and corrective action for Operations Department.
• Provide support with continuous improvement for Operations Department.
• Ensure customer satisfaction through complaint and claims resolution.
• Implement project plans and management reporting tools for Quality projects to monitor progress and measure efficiencies to support Operations KPI’s and Objectives with guidance from the Director of Quality.
• Work closely with Operations leadership to identify areas for Quality improvements to increase efficiency and quality of documents, tools, and reports.
• Conduct Internal Audits of the Quality Management Systems.
• Divide time between two facilities based on Operations and Quality needs.
• Perform Layered Process Audits as required.
• Maintain calibration of measurement gauges.

SUPERVISORY RESPONSIBILITIES

• Provide quality focused guidance to Operations leadership as needed.
• Serve on committees and special teams.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong understanding of ISO 9001/ IATF 16949 QMS Requirements.
• Knowledge of Industry Standards.
• Ability to communicate with people outside the organization, represent the organization to customers, and articulate conversations well to convey information effectively.
• Knowledge of Operations principles and processes for providing customer services, including customer needs assessment and establishing quality standards for services.
• Proficient in basic Microsoft programs and windows-based applications.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.

EDUCATION REQUIREMENTS

• A High School Diploma or equivalent, required.
• An Associates or bachelor’s degree, or equivalent work experience, preferred.
• Industry knowledge and experience, a plus.

CERTIFICATIONS

• ASQ Certifications in Foundational Quality, preferred.
• Certified Quality Inspector.
• Certified Calibration Technician.
• Certified Quality Improvement Associate.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• The noise level in the work environment is usually medium to high.
• Regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls.
• Frequently required to talk or hear.
• Occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.
• This position will occasionally require the use of PPE, including hard hat, safely glasses, steel-toed boots, etc.