Quality and Patient Safety Analyst

About the role

As a key member of the Corporate Quality & Patient Safety team, the Quality and Patient Safety Analyst partners closely with Risk Management, Security, Nursing Operations, Clinical Leadership, and Human Resources to support root cause analysis, performance improvement, and risk reduction efforts.

Responsibilities

• Conduct video-based investigations of serious patient safety events, security incidents, employee injuries, workplace violence, patient elopements, and other high-risk occurrences.
• Analyze video footage and related documentation to develop detailed event timelines, identify key contributing factors, and support comprehensive incident investigations.
• Correlate video findings with medical records, incident reports, security reports, and other sources to establish an accurate understanding of events.
• Provide objective, fact-based observations and analysis to support Root Cause Analyses (RCAs), safety event reviews, risk assessments, and performance improvement initiatives.
• Identify process failures, human factors, environmental hazards, communication breakdowns, and policy compliance issues that may contribute to adverse events.
• Prepare clear, concise investigative reports and present findings to leadership, safety committees, and multidisciplinary review teams.
• Conduct proactive surveillance reviews to identify patient and staff safety risks, operational vulnerabilities, process deviations, and opportunities for improvement.
• Analyze trends and recurring patterns across incidents, locations, shifts, and operational areas to support targeted risk-reduction strategies and organizational safety goals.
• Maintain the security, confidentiality, integrity, and proper retention of video evidence in accordance with HIPAA, organizational policies, and regulatory requirements.
• Collaborate with Security, Quality, Patient Safety, Risk Management, Legal, and operational leaders to support investigations, regulatory reviews, and continuous safety improvement efforts.

Requirements

• Education: High school diploma or equivalent (e.g., GED) required.
• Experience: At least one year of inpatient psychiatric experience required.

Qualifications / Skills

• Excellent interpersonal skills and ability to foster a positive work environment.
• Desire to work in a fast-paced environment.
• Strong business acumen, attention to detail, and critical thinking/analysis skills.
• Ability to adapt and maintain a positive attitude in an ever-changing and growing environment.
• Strong verbal and written communication skills.
• Advanced Microsoft Suite skills (e.g., Excel Pivot Tables, etc.).

Work Environment

• Subject to many interruptions with occasional pressure due to multiple calls and inquiries.
• Position can be high-paced and stressful; must be able to cope mentally and physically.
• Spends approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.
• Remote position requiring a confidential, HIPAA-compliant workspace.
• Required to have access to audio and camera capabilities via computer for meetings and other work-related duties as assigned.