Quality and Compliance Leader

Duties and Responsibilities

• Leads continuous quality improvement, training, and accreditation/licensure/survey/policies in IDD service and customer satisfaction
• Evaluates and identifies key drivers for systemic deficiencies, and takes a systematic, comprehensive, and data-driven approach to maintaining and improving safety and quality
• Oversees committee functions for assigned regions
• Completes and/or directs the investigation process, including immediate debriefs, investigation tracking, root cause analysis, corrective action follow-up, final debriefs, and remediation monitoring closure
• Prepares and coordinates activities for all external audits, external surveys, state compliance reviews, and corrective action planning related to findings
• Completes and/or directs the completion of internal monitoring activities, including mock surveys, program snapshots, environmental reviews, on-site visits, and compliance monitoring to identify areas of opportunity
• Completes and/or directs the completion of satisfaction surveys and quality of life surveys
• Maintains EHR and quality management system utilization and compliance; analyzes incident trends, medication errors, investigations, and operational data to inform and improve services
• Completes and/or directs the completion of policy and/or addendums for assigned regions
• Compiles and analyzes data for regions as requested, including dashboards, incident trends, investigation findings, and operational performance indicators
• Prepares and facilitates weekly operational quality meetings

Qualifications and Experience

• Must be at least 18 years of age
• 4+ years of relevant experience
• Knowledge of and implementation experience of process improvement methodologies
• Possess comprehensive knowledge of subject matter
• Provide knowledgeable leadership and coaching to operations and quality team members
• Self-motivation and the ability to identify and complete needed tasks without direct supervision
• Excellent communication skills
• Valid driver’s license and clear driving record in compliance with local, state, and federal regulations and Vista Care’s best practices required if position requires transport of persons served in a company owned vehicle
• Authorization must be provided to Vista Care to obtain a DMV record which can be approved for coverage by our company insurance carrier
• Successful completion of a caregiver background check and required