Quality and Compliance Coordinator

About the role

Employees at Damar are part of a mission‑driven team making a real difference in people’s lives. Since 1967, Damar has been recognized across Indiana as one of the largest not‑for‑profit organizations and a leading provider of behavioral health and intellectual and developmental disability (I/DD) services. The Quality and Compliance Coordinator supports compliance, quality, fidelity, and outcomes of service through visual data review, works with department staff to ensure licensing and state reporting compliance, and helps promote communication, monitoring, and documentation of critical incidents.

Responsibilities

• Evaluates visual data via video observation to determine compliance with standards, expectations, and Damar policies and procedures
• Ensures violation notifications are communicated and documented
• Maintains heightened observation of staff compliance with the R.E.A.L. principles, unit ratio, and remaining alert
• Provides safety, security, and surveillance duties through vigilant monitoring and engagement
• Collects, collates, and reviews information entered into the electronic health record regarding client incident documentation
• Supports program staff to ensure appropriate information is entered regarding client incidents
• Tracks ESI's needing completion and sends morning ESI report
• Utilizes incident reports to assist, ensure, or complete CPS calls and tracks CPS notifications
• Updates new information on incident reports, CPS, and DCS notifications upon discovery
• Completes drafts and verifies accuracy of incident reports
• Performs essential functions including standing or sitting for prolonged periods, occasional stooping, bending, kneeling, crouching, reaching, twisting; lifting, carrying, pushing, and/or pulling up to 50 lbs.; operating office equipment; traveling to other locations; communicating effectively; recognizing and responding appropriately to client behaviors, staff instructions, safety concerns, and emergencies; maintaining regular and acceptable attendance.

Requirements

• High School Diploma or GED required
• Minimum 1 year of experience working with clients with developmental disabilities
• Minimum age of 21 per licensure requirements
• Valid Indiana driver’s license and driving record that meets eligibility requirements of Damar’s insurance carrier (for all positions requiring driving)
• Clear of any felony convictions, substantiated charges of neglect, or other disqualifying criminal convictions
• Successfully complete a pre‑employment drug screen and physical
• Favorably meet and maintain Damar’s background screening

Skills

• Proficiency with MS Office applications including Word and Outlook
• Ability to communicate effectively and exchange information
• Ability to recognize and respond appropriately to client behaviors, staff instructions, safety concerns, and emergencies

Benefits

• Eligible for the Damar Advantage including discounts at Damar Health Services and Damar Pharmacy
• Comprehensive training in verbal intervention and physical management techniques
• Medical, Dental, and Vision Insurance options
• Up to $3,000 per year in Tuition Assistance
• Save for retirement with our 401(k) Plan Participation
• Take care of loved ones through Damar‑provided Life Insurance and additional voluntary options
• Short‑Term and Long‑Term Disability Insurance options
• Paid Holidays to spend time with loved ones
• Paid Time Off (PTO) for rest and renewal