Quality Analytics Intern

About the Role

The Leading Hotels of the World is seeking a part-time Quality Analytics Intern to join our Member Experience – Strategy & Operations team. This team provides strategic and operational support to drive exceptional results for our 425+ member hotels worldwide. In this role, you'll apply analytical and critical-thinking skills to demonstrate the value of LHW, with a focus on our Quality program. You'll also contribute to evolving and refining team processes in a dynamic environment.

This is a part-time internship (two days per week) based in New York City, running from mid-September through mid-December 2026. The position requires in-office attendance on Wednesdays and Thursdays.

Responsibilities

• Assist the Head of Quality with data analysis to support key strategic decisions.
• Work closely with the Head of Quality to improve current quality resources available to hotels.
• Provide ad-hoc support to the Quality team and Member Success team on quality-related matters.
• Collaborate cross-functionally with global team members across multiple departments.

Requirements

• Currently pursuing a college degree or recently graduated, preferably in Hospitality, Business, Communications, or a related field.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
• Strong Excel skills, including the ability to analyze and interpret data using functions such as XLOOKUP, IF statements, PivotTables, and SUMIFS.
• Familiarity with Tableau or other data visualization tools is a plus.
• Strong written and verbal communication skills, with professionalism to interact with General Managers and senior leaders at member hotels.
• Analytical and strategic thinker with strong problem-solving skills and an interest in using data to generate insights.
• Detail-oriented with a high level of accuracy and pride in work quality.
• Self-motivated, results-oriented, and able to work both independently and collaboratively.
• Curious, proactive, and eager to learn and develop new skills.

About The Leading Hotels of the World

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. Founded in 1928 by 38 independent hoteliers, the company has curated distinctive hotels, resorts, inns, chalets, villas, and safari camps worldwide—from the Alps of Europe to the African veldt. The LHW community unites exceptional individuals passionate about surprising discoveries and details in every experience.

The collection spans converted palaces, countryside retreats run by the same families for generations, gleaming urban skyscrapers, serene private islands, and glamorous tented camps. LHW offers a tiered guest loyalty program, Leaders Club, and promises unforgettable travel moments. For more information, visit www.lhw.com or follow on social media: Facebook, Twitter, and Instagram.

Pay

$17.00 per hour.