Quality Analyst with D365 and Genesys Cloud Experience - Remote
The Dignify Solutions, LLC · Atlanta, GA · 3 wk ago
RemoteRemoteQuality AssuranceContract
About the role
Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
Responsibilities
- Define functional, integration, system, regression, performance, and UAT testing approaches.
- Ensure traceability between business requirements, user stories, and test cases.
- Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
- Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
- Perform functional and integration testing of MS Dynamics 365 features and Genesys CX (Call routing, IVR flows, etc.).
- Log, track, prioritize, and retest defects using Azure DevOps.
- Work with development teams to troubleshoot and resolve issues.
Requirements
- 5+ years of Quality Assurance and Software Testing experience.
- 2+ years working on Contact Center, CRM, or Customer Service platforms.
- Experience testing enterprise SaaS applications.
- Experience supporting Agile/Scrum delivery environments.