Qualifying Specialist - Orbis Education - Remote

About the role

As a Qualifying Specialist, you are the first point of contact for prospective student inquiries regarding their interest in achieving a college education. The primary role is to qualify prospects who have inquired about a University Partner or expressed interest about getting a college degree. You will respond immediately to call-ins and chats, engage the prospective student in a discussion about a college degree, and transfer motivated prospects to a team member responsible for beginning the enrollment process.

Responsibilities

• Answer inquiries from prospects via telephone and chat in a timely manner, informing them about the University and its programs
• Represent GCE as a skilled communicator, familiar with higher education, and ensure prospective students receive the information needed to begin their evaluation of the University Partner and its programs
• Share knowledge of university processes and procedures to gauge their interest
• Stay up to date on policy and procedural changes, incorporating those changes into daily operations as established by GCE’s Employee Development department and Management
• Determine if the University Partner has a program that will meet the prospect’s needs by listening, probing, recognizing, and considering the needs of the prospect
• Appropriately direct prospects to a program that will meet their needs
• Accurately share university expectations to ensure the long-term success of enrolled students
• Serve as a member of a graduation team, which includes academic counseling and admissions representatives
• Communicate and strategize with graduation teammates to make sure student needs are met and addressed in a timely manner
• Achieve daily, weekly, and monthly goals, as defined by supervisor and department objectives
• Other duties as assigned

Requirements

• A passion for assisting others in realizing their goals through higher education
• High level of integrity and commitment to compliance with regulatory rules
• Enjoy a fast-paced, dynamic work environment
• Excellent interpersonal and communication skills
• Strong computer skills with the ability to toggle between multiple software programs
• Associate's degree preferred

Benefits

• A career where your work makes a difference in students’ lives
• Ongoing professional development and growth
• Outstanding benefits and work perks
• Collaborative and supportive work environment

Pay

Starting salary: $35,000 a year (non-exempt, hourly position)

Schedule

Full-time position (Monday–Friday, 40 hours/week). Remote work, ideally looking for someone who can work EST hours.