Qualified Success Architect / Sr. Success Architect
Salesforce is the #1 AI CRM, where humans and agents collaborate to drive customer success. As a leader in workforce transformation, we’re seeking Trailblazers who are passionate about leveraging AI, innovation, and core values to redefine business and customer experiences.
About the role
The Qualified Success Architect / Sr. Success Architect will own the successful implementation and adoption of the Agentic Marketing Platform for new and existing customers. You’ll work on the cutting edge of sales and marketing technology, helping customers transform their processes to leverage conversational marketing and AI-driven pipeline generation.
Responsibilities
- Lead customers through the successful onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent.
- Partner with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies.
- Architect and implement Qualified solutions that integrate deeply with Salesforce, marketing automation platforms, routing workflows, and GTM systems.
- Guide customers through the configuration and optimization of AI-powered buyer engagement experiences across web and email channels.
- Translate customer business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals.
- Consult with Enterprise Architects, RevOps teams, and technical administrators to establish scalable data models, integrations, governance, and operational best practices.
- Drive customer enablement by educating teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization, and pipeline acceleration best practices.
- Analyze buyer engagement, conversion performance, pipeline impact, and adoption trends to deliver strategic recommendations and ongoing optimization plans.
- Conduct Executive Strategic Business Reviews (ESRs) and strategic roadmap discussions with customer stakeholders to demonstrate business impact and align on future growth opportunities.
- Partner cross-functionally with Product, Engineering, Sales, and Marketing teams to surface customer feedback, influence platform innovation, and improve implementation outcomes.
- Act as a trusted advisor to customers throughout their lifecycle, helping them maximize platform value, accelerate time-to-pipeline, and achieve measurable business outcomes.
- Support expansion and renewal conversations by identifying opportunities for deeper platform adoption and increased business impact.
- Stay at the forefront of AI-driven go-to-market innovation, bringing new ideas and industry best practices to customers and internal teams.
Requirements
- 5-10 years of Mid Market/Enterprise software experience.
- Excellent interpersonal, communication, persuasion, presentation, and writing skills.
- Deep working knowledge of Salesforce CRM.
- Working knowledge of marketing automation systems.
- Knowledge of web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
- Outstanding problem-solving skills, including the ability to meet business requirements with technical solutions.
- Willingness to work in a fast-paced startup environment with multiple roles.
- Bachelor’s degree.
- Passion for making customers successful with software solutions.
Benefits
Salesforce offers a variety of benefits to support your well-being, including:
- Time off programs.
- Medical, dental, vision, and mental health support.
- Paid parental leave.
- Life and disability insurance.
- 401(k) and an employee stock purchasing program.
More details about company benefits can be found at Salesforce Benefits.
Pay
The typical base salary range for this position is $123,100 - $227,000 annually. There is a different range applicable to specific work locations. In California, New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range is $147,400 - $247,900 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits, as applicable.