QSR Supervisor

About the role

This position is responsible for managing the day-to-day operations of a Company operated Restaurant. The Restaurant Manager (RM) has full responsibility for the business including people, operations, and financial metrics. This position reports directly to the Restaurant District Manager.

Responsibilities

• Provides excellent guest service in a fast and friendly manner; coaches and corrects team members as necessary
• Recruits, interviews, selects, hires, and completes onboarding for all positions
• Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
• Delegates job responsibilities and shift duties and follows up to ensure completion
• Establishes build to’s and maintains the production management system
• Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations
• Supervises and coaches team members to follow guidelines for food preparation and production management
• Ensures team members are properly trained on Brand and Company standards on an ongoing basis
• Cascades all relevant information and maintains communication board
• Implements new Brand campaigns and conducts new product training
• Ensures product quality, food safety, and operational standards are met
• Monitors and ensures accuracy of all cash, sales, and inventory control records
• Communicates as required with Restaurant District Manager
• Responsible for completing all daily, weekly, and period paperwork, inventory counts, cash counts, truck orders, schedules, and any other administrative duties as required
• Guarantees a safe environment for team members and guests by following all government laws and safety codes, and reports facility issues to maintenance
• Completes reports on all incidents following our 5-minute rule policy
• Ownership for all financial and operational metrics, resulting in a profitable restaurant
• Conducts team member check in’s and provides positive feedback badges in Workday; uses recognition to reinforce positive behaviors and performance
• Implements progressive discipline to address deficiencies in performance or failure to adhere to company policies or regulatory requirements
• Responsible for training a Restaurant Assistant Manager to be capable of successfully operating the restaurant in the absence of the RM
• Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

Qualifications

• Minimum 2 years restaurant management experience required
• Proficient in Microsoft Office Suite
• Valid state Driver’s License required
• Serv Safe© Manager certification preferred
• Open availability required
• Excellent communication skills
• Motivates, coaches, and leads team members
• Acts with integrity; keeps commitments
• Contagious positive attitude
• Conflict management skills
• Exhibits a sense of urgency
• Leads by example
• Focuses on achieving results while having fun!
• Team player who can work well with others or independently

Physical demands

• Frequently bend, twist at waist, kneel, squat, stand, and walk
• Occasionally climb and descend ladders
• Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
• Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead
• Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead

Circle K will make reasonable accommodations to known physical or mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship.

Benefits

• Medical, Dental, Vision, Term Life and AD&D plans
• Flexible spending and health savings accounts
• Short-Term and Long-Term Disability
• Vacation, Holiday, Personal, and Sick paid time off
• Matching 401(k)
• Tuition Reimbursement
• Stock Purchase Plan
• Employee Discount Program
• Discount Meal Benefit
• Wellness Plan
• Mobile Phone Benefit
• Quarterly incentive plan
• Wait periods may apply