QRM - Quality Specialist - ER&I - C_MAT

The Team

The mission of Quality and Risk Management (QRM) is to manage the risk in our growing and increasingly complex business to improve financial performance and protect the firm’s assets and reputation. The Quality Program team sits within QRM and supports delivery quality by providing objective, timely, and actionable feedback to engagement teams and facilitating the identification of systemic quality issues across Industries and Offering Portfolios.

Work you’ll do

• Oversight and Contextual Ownership of Industry Engagements
• As part of the ER&I Industry Risk team, work in partnership with Account Risk Managers to support the highest risk projects in that industry using all available tools and data
• Specifically, have an active pulse on all high-risk engagements, equipping the Industry Risk Managers with real-time information
• Support discussions with the engagement leaders as needed
• Track, monitor, and escalate early warning indicators identified through Quality processes in DEP (QRM’s quality management system), red review calls, and active engagement with industry
• Work with IRL to orchestrate Industry Updates (in partnership with ET&A) on Cost of Quality (CoQ) data and trends as applicable
• Quality Program Operations
• In partnership with the account Risk Manager, to keep Engagement Status Notes updated for ER&I Industry engagements with the simple facts – the issue and what we are doing to solve
• Communicate and coordinate back with the Quality Excellence Leader (QEL) and Quality Analytics and Enablement Manager on the biggest issues, equipping them with necessary updates to maintain relationship with Quality and Risk leaders, and to help inform on strategic and analytic initiatives
• Update DEP with the most relevant output of red review calls and financial status updates from Finance Risk Leaders
• Own CoQ Root Cause management and continual refinement of categories, in partnership with Risk Manager / Finance
• Support the design and testing of system and reporting enhancements that will optimize Quality Program operations
• Manages bi-directional relationships
• This role will sit within the ER&I Industry Risk teams and will require tight coordination with QRM Risk Managers. Further, it will necessitate a feedback loop with the QEL and Quality Analytics and Enablement Manager
• The person should have the ability to understand the dynamic relationships that exist and have a command and control over the information that will need to be shared
• Serve as the primary QRM liaison with Industry Finance Risk Leaders to understand and socialize escalating financial risks that may impact delivery quality

Qualifications

• Required:
• 6+ years of quality management, risk management, project management, program management, or engagement oversight
• BBA/BA/BS in related field
• Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Preferred:
• Masters’ Degree in related field a plus

Pay

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95,600 – $188,400.