QRM - Quality Analytics and Enablement Manager - C_MAT

Risk Analytics and Insights

Drive the design, enhancement, and stewardship of advanced analytic tools, interactive dashboards, and dynamic methodologies that enable the proactive identification, quantification, and escalation of potential delivery risks across client engagements.

Lead the integration of leading analytics capabilities - such as data science, predictive modeling, decision intelligence, and data storytelling - to support informed decision-making and early intervention.

Conduct comprehensive analysis of multi-source risk data to detect underlying trends, anomaly drivers, and emerging risk patterns within client service delivery. Translate complex data findings into clear, actionable intelligence for Quality and Risk team members.

Provide Quality and Risk Leadership with timely, executive-level risk assessments and strategic insights that highlight key exposures and opportunities for strengthening risk posture.

Stakeholder Engagement

Keep a pulse on quality objectives and challenges across Quality and Risk teams.

Promote a bi-direction flow of information with the industry Quality Specialists (QS).

Empower leaders with actionable insights and tools to drive adoption and effectively monitor portfolio health.

Quality Program Oversight and Continuous Improvement

Support the daily operations of the Quality Program, ensuring activities are executed smoothly.

Assist in implementing and deploying process improvements based on stakeholder feedback and best practices.

Qualifications

• Bachelor's degree in business, analytics, finance, risk management, operations, information systems, or a related field
• 6+ years of relevant experience in analytics, risk management, quality, operations, program management, or a related field
• Experience with analytics and reporting tools (e.g., Power BI, Tableau, Alteryx, SQL, Python, DataRobot, advanced Excel)
• Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future