QPR Project Coordinator

About the role

The Quality Performance Review (QPR) Project Coordinator supports the successful delivery and overall health of designated QPR projects by monitoring project performance, analyzing data, tracking deliverables, and communicating project status to internal and external stakeholders. This role reviews project data to identify trends, risks, and opportunities and provides timely insights to support client performance and quality outcomes. The Project Coordinator collaborates closely with QPR Project Managers, team members, clients, and other stakeholders to coordinate project activities and ensure QPR services are delivered in accordance with PDC and IAED standards, established processes, and contractual requirements. The role supports project planning, reporting, risk identification, action planning, resource coordination, and issue escalation while maintaining accurate project documentation and promoting consistent, high-quality service delivery.

Our Company: Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc. Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Emergency Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support. www.prioritydispatch.net

Responsibilities

• Coordinates project tasks and deliverables for designated QPR teams and projects, tracking progress, deadlines, and completion to ensure project activities remain on schedule.
• Maintains and updates Teamwork (TW) templates and project task structures as needed.
• Prepares, analyzes, and delivers contracted client reports in accordance with established QPR requirements and timelines.
• Develops and maintains project documentation, training materials, and procedural updates as needed.
• Coordinates project status communications with QPR teams, clients, subcontractors, and other stakeholders through scheduled calls, video meetings, and written communication.
• Tracks action items and follows up on outstanding needs.
• Supports implementation planning and project readiness by coordinating customer meetings related to QPR services and technical requirements.
• Verifies that required technical and operational components are in place prior to service initiation.
• Facilitates cross-functional communication between project teams, clients, and internal stakeholders to ensure project status, changes, deliverables, and key decisions are communicated effectively.
• Assists with incident identification and resolution, coordinating with QPR clients, subcontractors, and internal teams to identify issues, facilitate resolution, and escalate matters requiring management intervention.
• Supports QPR calibration and quality initiatives by participating in calibration activities, monitoring inter-rater variability, and assisting with the collection and organization of performance data.
• Assists with team performance reporting by preparing recurring and ad hoc reports that track task timeliness, project performance, workload, and other operational metrics for assigned QPR teams.
• Maintains comprehensive project records, including meeting notes, action items, risks, change requests, project status updates, and other documentation necessary to support project continuity and accountability.
• Partners with Project Managers and project team members to coordinate project objectives, timelines, deliverables, and operational requirements.
• Identifies and communicates project