QMHP - Fidelity Manager-Adult Services

About the role

The Fidelity Manager of Adult Outpatient exemplifies service excellence by providing feedback, reporting on clinically appropriate fidelity practices, and auditing the full array of services included with the adult behavioral health programs. This role utilizes audit tools, reporting, and data analysis to expand oversight and knowledge of holistic behavioral healthcare.

Responsibilities

• Provide fidelity oversight of service provision and documentation as it pertains to Medicaid billing rules, TAC requirements, UM guidelines, CCBHC standards, evidenced-based practices, contract requirements, and alignment with LifePath Systems mission, values, policies, and procedures
• Evaluate how providers promote choice and autonomy through a strength-based model to assist management with providing support to the workforce
• Document and provide feedback on documentation that meets and does not meet fidelity standards
• Work independently and collaboratively with Adult Outpatient leadership to foster better outcomes for individuals served and community partners
• Provide coaching and technical assistance to staff based on findings, complete regular chart audits, and collaborate with Adult Outpatient leadership regarding audit findings
• Run scheduled reports, attend team meetings, and attend external/internal audit meetings when applicable
• Provide feedback on trends from a fidelity perspective within their respective programs

Qualifications

• Bachelor’s degree in psychology, social work, or related field from a four-year accredited university, or Bachelor’s degree with relevant experience in the behavioral health field; master’s degree preferred
• Meet TAC requirements for Qualified Mental Health Professional (QMHP)
• At least 3 years of clinical experience in the treatment of individuals with serious mental illness and/or substance use disorders
• Experience working for a CCBHC highly preferred
• Bilingual (Spanish/English) preferred
• Reliable transportation and a valid driver’s license required

Skills

• Knowledge and experience in providing case management, skills training, and symptom management services to individuals with mental illness
• Ability to assess individual needs, coordinate services, and communicate effectively
• Knowledge of the social services system and the ability to connect individuals with appropriate services
• Ability to write clearly and professionally
• Ability to think clearly and logically to deal with potentially dangerous and/or emotional situations