QMHP Adult Outpatient (Bilingual Preferred)

About the role

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. We provide behavioral health care, primary care centers, services for veterans and their families, pharmacies, housing, and supportive social services. The QMHP-Adult Intensive position provides psychosocial/rehabilitative service to adults with serious mental illness. Services include assessment, development of measurable treatment goals and objectives, engagement into treatment, referral, linkage, advocacy, monitoring, crisis intervention and continuity of care. The overall goal is to maximize individuals' potential level of functioning, reduce hospitalization, and aid in successful reintegration into the community.

Responsibilities

• Provide overall service coordination, psychosocial rehabilitation, emergency services/assessment, referral, transportation, linkage, and advocacy to individuals with varying needs
• Perform duties in concert with other members of an interdisciplinary treatment team
• Ensure authorization for clinical services
• Formulate individual recovery plan based on assessment findings on all new admissions
• Develop measurable objectives and goals agreed upon by the individual
• Actively assist in obtaining and modifying goals as needed
• Document all attempts to involve individual, service providers, and caregivers (unless opposed by the individual) in service plan process
• Review service plans every 180 days or as clinically indicated
• Participate in interdisciplinary team staffing; present psychosocial assessment findings
• Update team on progress or lack of progress in reaching agreed upon goals; provide relevant information that might affect course of treatment
• Follow-up with assigned individuals who miss a scheduled clinic appointment; document attempts to contact individual; report repeated unsuccessful efforts to the treatment team
• Oversees and assists assigned individuals medication adherence; provides med training, arranges transportation to scheduled office based appointments, and prompts needed refills
• Document clinical services by close of next business day
• Perform follow up hospital assessments the same day as requested by the hospital and report assessment outcome to the Clinical Manager
• Provides crisis intervention/on-call services during the work week and by weekend rotation
• Make home and hospital visits, initiates mental illness warrants, work with police and other public servants as needed to address crisis for assigned clients
• Facilitate inpatient admission upon request of the treatment team and/or hospital; provide continuity of services throughout inpatient stay
• Participate actively in discharge planning with hospital; meet with the individual within 2 days of discharge in the community
• Evaluate progress of clinical session, solicit feedback from individual(s), and consult with colleagues and team leaders when dealing with unfamiliar/uncomfortable issues
• Co-facilitate family education workshops
• Identify and assist individuals in obtaining entitlements by providing referrals, advocacy and negotiation, as needed
• Participation in a required on call rotation

Clinical supervision duties (if under Clinical Supervision for Board Licensure)

• Provide a minimum of four hours per week of direct clinical practice
• Engage in competency development using specialized clinical knowledge and advanced skills to assess, diagnose, and treat mental, emotional, and behavioral disorders, conditions, and addictions
• Engage in and provide treatment methods across individual, marital couple, family, and group psychotherapy client types
• Performs other duties as assigned

Qualifications

• Bachelor's degree in human services with 1 to 3 years experience in MH/MR or related field; OR Master's degree with 0 to 2 years experience in human services
• Current State of Texas Driver License (or license in current state; must obtain Texas Driver License within three months of employment if licensed in another state)
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business
• Must be insurable by Center's liability carrier if operating a Center vehicle or driving personal car on Center business
• Must have an acceptable driving record

Skills & competencies

• Conducts job responsibilities in accordance with ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills
• Effective verbal and written communication skills
• Excellent organizational skills with ability to prioritize workflow and meet deadlines
• Ability to handle multiple tasks and special projects simultaneously
• Able to work autonomously with minimal or no supervision
• Able to maintain a high level of professionalism and confidentiality
• Adult Competencies as outlined by HHSC for TRR requirements with emphasis on crisis intervention, engagement, and motivational interviewing
• Basic math skills required
• Ability to apply common sense understanding to carry out simple instructions; ability to deal with standardized situations with only occasional or no variables
• Ability to organize workflow and execute clinical services with difficult population
• Ability to effectively manage a caseload of 15-25 individuals with varying needs
• Ability to problem solve, exercise good judgment, and make sound clinical decisions
• Skilled in using tact and diplomacy in interacting with staff and individuals
• Ability to work as a team member
• Able to maintain work in 95% compliance of standards at all times
• Effective written and verbal communication skills
• Ability to organize and prioritize tasks
• Able to work independently with minimal supervision
• Able to work flexible hours
• Ability to successfully use an automated clinical record keeping system
• Computer skills: use computer, printer, and software programs (Word, Excel, Outlook, PowerPoint); ability to utilize Internet for resources; intermediate level on MS Excel, Email and word processing programs

Physical demands & work environment

• Regularly required to talk and hear, use hands and fingers to operate a computer and telephone
• Must be able to carry equipment and supplies (up to 15 pounds)
• Position requires standing and/or walking in excess of 7 hours a day
• In-county travel is required daily; no overnight travel required
• Community-based positions require travel between various worksites; incumbent must have reliable transportation
• Noise level may vary between low and mild; work environment should not be unusually hot or cold

Benefits

• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend – 6% of the base salary
• Many other benefits