QE Engagement Lead / Test Manager - Manhattan Beach, CA - Onsite

Manhattan Beach, CA (5 days onsite) · Long-term contract · 12+ years experience

About the role

Lead end-to-end QE service delivery across Retail, Finance, Supply Chain, Digital/OMS/CRM, Salesforce, and Platform Automation. Own delivery governance, stakeholder communication, risk management, escalations, and service performance.

Responsibilities

• Define and manage test strategies covering functional, automation, mobile, POS, omnichannel, and Salesforce platform testing.
• Oversee Salesforce CRM testing, integrations, business workflows, and release validation.
• Manage transition planning, knowledge transfer, resource allocation, and team readiness.
• Lead release readiness reviews, go/no-go recommendations, and peak-season support.
• Monitor SLAs, KPIs, test metrics, automation progress, and continuous improvement initiatives.
• Coordinate AI use case implementation with the Skechers team, ensuring alignment with SkechAI and security policies.
• Prepare weekly status reports, monthly service reviews, and quarterly business reviews.
• Manage RAID logs, change requests, staffing continuity, and corrective action plans.

Requirements

• Strong experience in QE leadership, test management, and service delivery.
• Experience with Salesforce platform testing, CRM workflows, and integrations.
• Knowledge of test automation, functional testing, release management, and omnichannel testing.
• Strong stakeholder management, governance, risk management, and reporting skills.