QE Complaints

About the role

We Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Primary Work Location: USA NE - Columbus (West).

Responsibilities

• Good understanding of the manufacturing processes.
• Process monitoring and adjustment, process improvement, and product improvement including corrective action plans to address complaint issues.
• Coordinate efforts with Process Engineering, Production for the establishment of controls, which support current product designs, and process capabilities and elimination of customer complaints.
• Review and develop changes in existing or proposed processes or requirements to achieve optimum performance and quality cost that are focus on eliminating customer complaints.
• Assume a role of leadership in analyzing and resolving issues, which prevent desired quality levels achievement.
• Develop programs for the maintenance, replacement and improvement of inspection mechanism.
• Stay informed as to the latest requirements of federal regulations and corporate policies regarding medical devices.
• Lead and ensure regulatory compliance is met and that the manufacturing unit is trained on all requirements.
• Own and continue to improve the complaint process.
• Monitor customer complaints and trends. Respond as needed for specific corrective action and customer interface.
• Provide assistance and guidance on quality improvement.
• Insure that all company safety rules and regulations are followed and promote general plant safety.
• Own and lead efforts to reduce and eliminate customer complaints.
• Assist in internal and external audits as needed.
• Communication to all levels.
• Other duties, as assigned.
• Expedient, accurate operation of quality engineering functions.
• Reports to the Associate Director.
• Manage priorities and sense of urgency.
• Has direct influence on product costs and expenditures as follows: Expedite processing of complaints