QA / Support Engineer
About The Company
AgileEngine is an Inc. 5000 company renowned for creating award-winning software solutions for Fortune 500 brands and innovative startups across more than 17 industries. The company specializes in application development, artificial intelligence, machine learning, and other cutting-edge technologies. AgileEngine prides itself on its people-first culture, which has earned numerous accolades including multiple Best Place to Work awards. The organization fosters an environment of growth, impact, and collaboration, making it an ideal place for professionals seeking to advance their careers while working on impactful projects with a global team.
About The Role
We are seeking a detail-oriented QA/Support Engineer to join our team on a 3-month contract with the potential for extension. In this role, you will be responsible for authoring and QA testing AI-driven automations tailored to healthcare workflows. Your primary focus will be executing high-volume, repetitive automation tasks with precision, maintaining comprehensive technical and process documentation, and supporting the continuous improvement of core applications and internal tools. The role requires a quick ramp-up, strong attention to detail, and the ability to collaborate effectively across product, engineering, and QA teams using remote communication platforms such as GitHub, Slack, and JIRA. This position offers an excellent opportunity to contribute to innovative healthcare technology solutions while working in a flexible, remote environment.
Qualifications
- Authorized to work for any employer in the US (e.g., Green card holders, TN visa holders, GC EAD, H4 EAD, U4U with EAD)
- At least 1+ years of technical or software-adjacent experience
- Experience authoring and QA testing AI-driven automations against healthcare workflows
- Ability to work from structured process documentation
- Fast learner with a quick ramp-up time
- Detail-oriented with a strong focus on accuracy in high-volume tasks
- Ownership mindset and proactive problem-solving attitude
- Experience working with remote collaboration tools such as GitHub, Slack, and JIRA
- Excellent communication skills and interpersonal effectiveness
- Deep commitment to quality and attention to detail
- Solid foundation in software engineering principles
- Upper-intermediate proficiency in English
Responsibilities
- Provide support and comprehensive documentation for automation processes and workflows
- Execute detailed, high-volume, repetitive automation tasks with a high degree of accuracy
- Contribute to the ongoing enhancement of core applications and internal developer tooling to streamline workflows
- Create and maintain structured technical and process documentation to support ongoing operations and knowledge sharing
- Collaborate remotely with cross-functional teams via platforms such as GitHub, Slack, and JIRA to ensure project alignment and timely delivery
- Participate in continuous improvement initiatives for automation processes and internal tools
- Assist in troubleshooting and resolving automation-related issues promptly
- Maintain a high standard of quality and attention to detail in all assigned tasks
- Adapt quickly to new tools, workflows, and project requirements to meet tight deadlines
Benefits
- Opportunity for growth and skill development through mentorship, internal TechTalks, and challenging projects
- Competitive compensation with regular performance and salary reviews
- Fully remote work environment with flexible hours supporting work-life balance
- Engagement in meaningful, modern projects utilizing the latest technologies
- Supportive and collaborative company culture that values ideas and contributions
- Access to local well-being programs and people-focused support tailored to your location