QA Specialist – onsite

About the role

Our client, a full-service digital marketing agency, is seeking a QA Specialist to ensure the accuracy, reliability, and performance of lifecycle and transactional email communications across their brand portfolio. Reporting to the Director of Lifecycle & CRM, this is a full-time, onsite position (5 days a week) ideal for a detail-oriented quality assurance professional who can rigorously test, validate, and safeguard email programs before deployment.

This role blends technical validation, process discipline, and cross-functional collaboration, with clear accountability for protecting quality and minimizing risk across lifecycle communications.

Responsibilities

• Conduct comprehensive QA testing for promotional campaigns, automated flows, and transactional emails prior to deployment
• Validate dynamic content, personalization logic, segmentation accuracy, and trigger behavior
• Test rendering across devices, inbox providers, and email clients using QA tools
• Confirm data mappings and variable population are functioning correctly
• Review tracking parameters, UTMs, and measurement instrumentation for accuracy
• Partner with Email Developers to identify and resolve logic errors, rendering inconsistencies, and edge-case failures
• Validate compliance with brand standards, accessibility requirements, and deliverability best practices
• Document QA findings and maintain standardized testing checklists and workflows
• Support post-launch audits to ensure live campaigns and flows are functioning as expected
• Collaborate with Product and Engineering teams when troubleshooting trigger or data discrepancies
• Continuously refine QA processes to improve speed, accuracy, and scalability

Requirements

• 2-4 years of experience in email QA, marketing operations, or lifecycle marketing
• Strong understanding of email rendering behavior across inbox providers and devices
• Experience testing dynamic content, segmentation rules, and trigger-based automation
• Familiarity with ESP platforms and email testing tools
• Strong attention to detail and process discipline
• Ability to identify technical inconsistencies and communicate clearly with developers
• Comfort collaborating cross-functionally with Product, Engineering, Creative, and Lifecycle teams
• Organized and methodical approach to documentation and issue tracking
• Ability to manage multiple campaigns and flows in a fast-paced environment
• A proactive team member who takes ownership of quality and risk mitigation

Schedule

Full-time, onsite (5 days a week).