QA Specialist - Data Center

About the Role

Safety is our priority. You will follow safe work practices that conform with the Company’s Safety Program and client worksite policies to ensure every team member stays accident-free every day. You will promote company Core Values to foster and safeguard the Company culture.

Responsibilities

• Collaborate with program representatives to coordinate and incorporate applicable quality expectations into the Black Box Quality Management System (QMS).
• Engage and influence operational personnel to comply with installation specifications documented within the Black Box QMS standard.
• Conduct formal Gemba walks to review Work in Progress (WIP) and completed scopes of work, including internal and external stakeholders to share and promote technical knowledge.
• Contribute to the development of QA tools that promote a quality-awareness culture.
• Partner with field staff for the implementation and execution of Innovation, Lessons Learned, Right First Time, and Standards quality elements.
• Coordinate and conduct timely WIP quality inspections prioritized by production status and risk management as represented in the P6 project schedule.
• Train and coach internal employees to integrate quality awareness into daily activities.
• Develop installation and technical standards, procedures, inspections, and reporting documents in partnership with relevant teams.
• Drive continuous improvement activities and support Lean initiatives aligned with corporate strategic goals.
• Issue, record, monitor, and close nonconformance reports.
• Participate in GC and client quality programs as required.
• Trend data to identify recurring issues and conduct corrective action verification audits for non-conforming observations.
• Participate in structured problem-solving to determine root causes, effective countermeasures, and scale best practices as Lessons Learned.
• Network across intra/inter-site QA organizations to share best practices and learnings, anchoring them into standards.
• Verify materials from CFCI and OFCI sources meet design specifications.
• Ensure site as-built design documentation is accessible and sourced by field staff.
• Provide rapid responses to high-priority nonconformances and resolution activities.
• Facilitate project pipeline planning related to data center builds.
• Serve as a technical resource for Black Box structured cabling standards, installation standards, build specifications, and industry standards.

Requirements

• High school diploma or GED required.
• OSHA 30-Hour certification (must be obtained within six months of employment if not certified at hire).
• CommScope and/or BICSI certifications (e.g., IN225, IN250, TE350) preferred.
• Minimum 2 years of field experience installing and testing fiber.
• Structured cabling and/or Data Center cabling experience.
• Experience in training technicians and quality standards preferred.
• Proven work experience in infrastructure deployment.
• Ability to implement and monitor a Quality Management System.
• Strong communication, coaching, and collaborative skills.
• Analytical, decision-making, and problem-solving skills.
• Ability to work under time pressure and adapt to changing requirements with a positive attitude.
• Strong oral/written communication and organizational skills.
• Disciplined, detail-oriented, organized, and self-starting.
• Ability to plan and prioritize tasks efficiently.
• Proficiency in Microsoft Office (Outlook, Word, Excel, etc.).
• Willingness and ability to travel as required by Black Box.

Skills

• Proven experience in infrastructure deployment and implementing Quality Management Systems.
• Strong communication, coaching, and collaboration abilities.
• Analytical, decision-making, and problem-solving skills.
• Ability to add value and actively participate as part of a team.
• Professionalism in building rapport with internal and external stakeholders.
• Ability to coach, influence, and encourage others on quality topics.
• Promotes a working climate fostering ownership, creativity, and passion.
• Ability to work under pressure and adapt to changing requirements.
• Strong organizational and time-management skills.
• Understanding of policies and standard operating procedures.
• Technical writing and proficiency in Microsoft Office tools.