QA Specialist

About the role

To assess program compliance with Federal and State regulations as well as agency policy and procedures. Provide training and technical assistance to program staff in incident management and quality assurance. Conduct thorough investigations of all reportable incidents, such as abuse and neglect.

Responsibilities

• Ensure compliance with State and Federal regulations (42 CFR 483; 14 NYCRR Parts 524, 586, 624, 625, 633 and 681) and agency policy and procedures via site visits, training, and review of documentation.
• Conduct thorough and complete investigations within regulatory timeframes for all reportable incidents, notable occurrences, and any other violations of agency policy or procedures pertaining to health and safety of individuals served.
• Through site visits, ensure proper maintenance and cleanliness of each site and verify that federal, state, and agency standards are being met.
• Review all records maintained by the programs to ensure staff has received required trainings, in‑service trainings, or any other trainings offered to staff.
• Communicate with program staff, management, and leadership the results of all site visits and any issues that may have arisen.
• Attend and participate in supervisory meetings and all staff meetings with the Vice President of Administration, as well as other meetings/trainings as needed or directed.
• Conduct trainings and communicate effectively.
• Perform site visits and training at multiple settings.
• Be on call once a month, during overnight and weekend hours.
• Transport self to various work sites and lift/carry packages and boxes of supplies.
• Act as a liaison between program staff, main‑office departments, and other resources to facilitate the professional growth of staff.
• Act as a liaison with program staff and main‑office departments to ensure the well‑being of individuals served.
• Evaluate and communicate the need for in‑service training for all employees through site visits.
• Provide training and technical assistance to Program Directors, Program Managers, Clinicians, and/or other staff in areas necessary to program compliance and quality operation.
• Attend trainings as assigned by supervisor, both within and outside of the agency.
• Maintain confidentiality at all times.
• Adapt to changing work schedules and locations as assigned.

Qualifications

• Bachelor’s degree preferred.
• Excellent platform and communication skills.
• Experience conducting investigations.
• Experience conducting quality audits in a Medicaid‑funded environment.
• Knowledge of OPWDD, OMH, DOH, CMS regulations and all aspects of incident management.
• Ability to travel throughout the five boroughs and Long Island.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan with matching contributions.
• Paid time off, holidays, and personal days.
• Free and low‑cost gym and wellness access and support.
• Ongoing professional development and career advancement opportunities.
• Collaborative team environment that values contributions.

Schedule

• On‑call duty once a month, including overnight and weekend hours.
• Work locations and schedules may change as needed.
• Travel required to multiple sites across the five boroughs and Long Island.