QA – SALESFORCE EXPERIENCE CLOUD SPECIALIST

Primary Responsibilities

• Lead end-to-end testing efforts for Salesforce Experience Cloud and Service Cloud implementations.
• Design and execute comprehensive test strategies, test plans, and test cases.
• Perform functional, regression, integration, UAT, and performance testing.
• Leverage Salesforce Administrator skills to configure test environments and validate configurations.
• Hands-on experience validating experience cloud in the following areas:
  • User management and security (profiles, permission sets, roles, sharing rules)
  • Page layout and Lightning page configuration
  • Custom objects, fields, and relationships
  • Validation rules, formulas, and roll-up summaries
  • Workflow rules, process builder, and flows
• Create and manage test data across multiple sandbox environments.
• Collaborate with Dev to validate migration accuracy and volume tests.
• Execute security testing including profile, permission set, and sharing rule validation.
• Perform accessibility testing (WCAG compliance) for Experience Cloud sites.
• Document all migration artifacts and technical designs.
• Document defects with detailed reproduction steps and severity classification.
• Collaborate with developers to reproduce and resolve defects.
• Conduct exploration testing to identify edge cases and usability issues.
• Collaborate with business analysts, administrators, architects, and stakeholders to gather requirements and translate them into test cases.
• Lead UAT sessions and coordinate with business stakeholders.
• Provide testing metrics, status reports, and quality dashboards.

Required Skills & Experience

• 6+ years of Salesforce QA/testing experience
• 3+ years of Salesforce Administrator experience
• Multiple Experience Cloud (Community Cloud) and Service Cloud implementation testing projects
• Hands-on experience testing SSO implementations (SAML, OAuth)
• Strong experience with sandbox configuration, setup, and management
• Proven expertise testing custom layouts, validation rules, and automation
• Experience with both manual and automated testing approaches
• Experience with test management tools (JIRA, TestRail, qTest, or similar)
• Understanding of Agile/Scrum testing methodologies
• Experience testing Lightning Web Components and Aura Components
• Knowledge of accessibility standards (WCAG 2.1)
• Salesforce certifications required: Salesforce Certified Administrator (Preferred), Service Cloud Consultant (preferred).
• Excellent problem-solving, communication, and teamwork skills
• JavaScript frameworks (React/Vue is a bonus).
• Agile/Scrum methodology experience.