QA Performance Claims Specialist

About the role

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. The QA Performance Claims Specialist supports QVC and HSN and evaluates and determines approval or rejection of product performance claims with technical expertise, while supporting stakeholder training to improve substantiation quality and accelerate review and approval. This role is remote and job seekers must reside in one of the following states: PA, NJ, DE, FL, NC, TN or VA to be considered. Relocation assistance is not available for this role.

Responsibilities

• Review and assess proposed product performance claims against industry, regulatory, and company requirements in an unbiased, professional manner.
• Validate claimed product features and benefits by analyzing technical substantiation such as clinical studies, technical data sheets, and testing reports.
• Guide vendors on required claim support and ensure final approved claims align with the level of substantiation provided.
• Partner with Legal to keep approved claims compliant with FTC requirements, truth-in-advertising standards, and expected customer experience.
• Provide technical guidance, training, and root-cause-driven CAPA support to resolve recurring claim issues and strengthen stakeholder knowledge.
• Track vendor and process performance to identify trends and drive corrective actions and QA process improvements that increase efficiency and speed to market.

Requirements

• Strong experience reviewing, analyzing, and interpreting complex technical documents, clinical studies, and large data sets to assess product performance claims, with a strong beauty background preferred.
• Deep knowledge of performance claim substantiation methods, industry standards, and regulatory requirements including FTC, FDA, CPSC, and Prop 65.
• Solid background in quality or technical environments, with 5+ years of experience applying quality standards and understanding how product claims and features impact customer experience.
• Technical certification or relevant degree preferred, ideally in the physical or natural sciences.

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Amazing company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits