QA Engineer w/Contact center

About the role

As a QA Engineer you will make an impact by designing, developing, testing, and maintaining enterprise-grade applications that support contact center operations and customer engagement platforms. You will be a valued member of the delivery team, collaborating with business stakeholders, product owners, architects, QA teams, and operations teams to deliver scalable, secure, and high-performing customer service solutions.

Responsibilities

• Design, develop, test, and maintain enterprise-grade applications using Java 7/8, Spring Framework, and Spring Boot, following Agile and industry-standard SDLC practices.
• Lead the development of scalable microservices, RESTful APIs, and backend services supporting contact center, IVR, customer interaction, routing, and agent desktop applications.
• Leverage Java 8 functional programming features including Lambda Expressions, Streams API, Functional Interfaces, and Collections Framework to build efficient and maintainable solutions.
• Analyze business and contact center requirements, prepare technical designs, and develop robust solutions that meet functional and non-functional requirements.
• Develop integrations between contact center platforms such as Amazon Connect, Avaya, NICE CXone, Genesys, and Cisco, with enterprise systems including CRM, authentication, reporting, ticketing, and workforce management applications.
• Support IVR enhancements, self-service applications, call routing workflows, customer authentication services, and CTI integrations.
• Conduct code reviews, enforce development standards, mentor team members, and provide technical leadership throughout the project lifecycle.
• Tro