QA Engineer
About the role
We're looking for a QA Engineer who operates less like a gatekeeper and more like the most demanding customer on the engineering team. Based in New York City's vibrant Flatiron District, Hatz AI is building the AI-native platform for Managed Service Providers (MSPs) and the small businesses they serve.
Responsibilities
Own product quality strategy: help decide, based on critical customer workflows, where risk-based test coverage matters most.
Be responsible for end-to-end testing, with discretion to choose and evolve your own test frameworks and tooling.
Critical workflow coverage is your version of code coverage. Build AI-assisted rules, skills, and frameworks that let testing judgment scale across the team without requiring manual testing input on every ticket.
Review and get hands-on with the integration tests engineers write. Unit and component-level testing stays owned by engineering; you're encouraged to get involved wherever it strengthens coverage.
File clear, reproducible bug reports, and grow into contributing fixes directly—AI-assisted coding makes this realistic once you're covering the core of the role.
Define and track the quality metrics (critical workflow coverage, defect escape rate, regression trends) that tell us whether the strategy is working.
Build and run evals for our AI features—golden datasets, regression suites, and scoring rubrics that catch hallucinations, accuracy drift, and prompt or model regressions before they reach customers.
Communicate clearly with teammates and customers, translating quality tradeoffs and technical issues into plain language.
Required Skills And Qualifications
Experience owning quality strategy and risk-based test prioritization, not just executing a test plan someone else scoped for you.
Proven ownership of end-to-end test suites, including the judgment to choose and evolve your own frameworks and tooling.
(We care more about the coverage decisions you've made than years alone.) Deep enough product fluency to independently identify critical customer workflows and where risk actually lives.
Comfort reviewing and getting hands-on with integration-level tests that engineers write.
Fluency using AI tools in your daily workflow—including building reusable rules, skills, or frameworks that scale your judgment across the team.
Experience with test automation frameworks (e.g., Playwright, Cypress, or Selenium).
Experience testing RESTful APIs and asynchronous workflows; comfort writing and reading SQL to verify data integrity.
Experience with version control systems, particularly Git.
Excellent communication—this is a highly visible role that represents the customer inside engineering.
Ability to work independently and as part of a team in a fast-paced, changing environment.
Key Qualities
Customer-fluent. You can explain why something broke (or why it matters) without hiding behind jargon, and you keep the real user experience in mind—not just whether a test passed.
How This Role Grows
Quality strategy, end-to-end ownership, and critical workflow coverage are what we're hiring for. Once that core is solid, we'll grow you into:
Performance and load testing.
Exploratory testing.
A/B test design and analysis.
Beta and MSP customer programs.
Support engineering.
Contributing bug fixes directly, not just filing them.
What We Offer
Competitive salary.
Flexible work hours in a hybrid work environment.
Comprehensive health, dental, and vision insurance; life and disability insurance, 401(k) with match, unlimited vacation and equity.
Opportunities for professional development and career growth.
A collaborative and inclusive work environment.
Compensation and Benefits
$130k-$165k
About Hatz AI
Hatz AI is building the AI-native platform purpose-built for Managed Service Providers and the small businesses they serve—making sophisticated AI capabilities accessible, reliable, and practical at the business level. We're a focused team with deep conviction that AI isn't a feature to bolt on, but a foundation to build from. We're early, ambitious, and moving fast—and we're looking for the people who want to help define what comes next.
Equal Opportunity Statement
Hatz AI is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive team and welcome applicants of all backgrounds, identities, and experiences. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that diverse perspectives make for better products and a stronger company—and we're actively working to build a team that reflects that belief.