QA Compliance Specialist

About the Role

Join our agency as a QA Compliance Specialist and play a pivotal role in maintaining operational integrity within a mission-driven behavioral health and community care setting. You will champion organizational compliance, quality improvement, and the integration of regulatory standards into daily operations, staff training, and long-term planning. This position operates at the intersection of clinical care and administration, ensuring elite standards across CCBHC, CMHC, CMS, and residential licensing frameworks while supporting disaster preparedness and emergency response initiatives.

Why Join Us

Make a tangible impact every day by joining one of the state’s largest and most respected community mental health providers. At Riverbend, your work directly transforms the lives of individuals and families. You’ll be part of a collaborative, mission-driven team committed to client care and employee growth, fostering a supportive and inclusive environment where your contributions are valued and your career can thrive.

Responsibilities

• Monitor, interpret, and communicate federal, state, payer, and accreditation requirements.
• Conduct regulatory reviews, compliance audits, and gap analyses.
• Maintain and update CMHC/CCBHC regulatory crosswalks, identifying and addressing compliance gaps.
• Support policy, procedure, and SOP development and revision.
• Assist with disaster response and emergency preparedness planning, including coordinating drills and after-action follow-up.
• Track and manage regulatory waivers, variances, and related documentation.
• Support quality improvement initiatives, corrective action plans, and compliance reporting.
• Prepare materials and documentation for audits, surveys, and regulatory reviews.

Requirements

• Bachelor's degree in healthcare administration, public health, human services, paralegal, or related field; Master’s degree preferred.
• Demonstrated experience can be substituted for the educational requirement.
• Two to five (2-5) years’ experience in compliance, quality improvement, or healthcare operations.
• Behavioral health clinical experience preferred.

Skills

• Compliance & Regulatory Expertise: Strong background in quality assurance, regulatory compliance, or health administration—ideally within behavioral health, mental health, or community clinic (CCBHC/CMHC) environments.
• Standard Mastery: Familiarity with CMS regulations, accreditation standards, and state/federal licensing requirements.
• Analytical Rigor: Exceptional skill in conducting gap analyses, interpreting dense regulatory text, and maintaining detailed compliance crosswalks and documentation.
• Project & Process Management: Demonstrated capability in managing audits, driving policy development, and coordinating emergency preparedness drills.
• Communication & Collaboration: Outstanding interpersonal skills with the ability to act as a trusted advisor, bridging the gap between high-level regulatory mandates and everyday clinical practice.

Benefits

• Competitive wages depending on level of education and experience.
• Comprehensive benefits package including:
  • Choice of 3 medical plans
  • Prescription benefits
  • Health Reimbursement Account (HRA)
  • Flex Spending Account (FSA)
  • Doctor on Demand
  • Harvard Pilgrim Well-Being Program Benefits
  • Choice of 2 dental plans
  • Vision plan
  • Short- and long-term disability, life, and supplemental life insurance plans
  • Employee Assistance Program (EAP)
  • Generous Paid Time Off (PTO) accrual and extended illness leave
  • 8 paid holidays
  • 403(b) retirement plan with company match
  • Tuition reimbursement and discounts on tuition through partnered colleges
  • Training opportunities to grow your career
• Qualifying employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program.
• Structured clinical supervision, ongoing training, and a collaborative environment for graduate-level, license-eligible clinicians.