PV Project Manager, Client Services

Essential Functions

• Implementing and overseeing client Pharmacovigilance projects.
• Lead day-to-day client interactions and oversee project plans, timelines, deliverables, scope and quality.
• Present at audits for assigned clients and internal PV audits.
• Effectively translate clients’ needs into project processes.
• Initiate Change Controls and Change management processes.
• Monitor and communicate Key Performance Indicators and ensure financial performance targets are met.
• Appropriately identify points of escalation.
• Main point of contact for the assigned project team ensuring:
• Training and compliance on project processes.
• Disseminate expectations and information from the client.
• Lead internal and external meetings to update project status, discuss strategies and ensure alignment with objectives, including Preparation of agenda and minutes.
• Communicate and manage action items.
• Collaborate with cross-functional teams to ensure compliance with safety regulations.
• Perform financial management tasks and monitor budget health, including revenue recognition, forecasting, invoicing, and budget reviews.
• Develop and demonstrate excellent working relationships with clients and internal customers.
• Support the Client Services organization in the appropriate phases of the Business Development process.
• Ensure continuous identification and implementation of best practices and efficiencies to support the evolution of services.
• Maintain awareness of company processes and industry regulations.
• Actively participate in the strategic planning process, assist with overall oversight of the business, and help establish and safeguard the culture.
• Maintain personnel utilization as a part of the objectives of this role.

Necessary Skills & Abilities

• Understanding of ICH-GCP, FDA, EMA, and other relevant global regulations related to PV.
• Excellent organizational and project management skills, with the ability to manage multiple projects and priorities.
• Ability to anticipate issues and develop and offer solutions to minimize disruptions.
• Interacting with appropriate client personnel to resolve issues related to assigned projects.
• Excellent attention to detail and focus on quality.
• Awareness of global culture and willingness to work in a matrix environment.
• Computer proficiency, IT skills, expertise and ability to work with web-based applications, and familiarity with the Windows Operating system and the MS Office suite (Word/Excel/ PowerPoint).

Education & Experience Requirements

• Life Sciences Degree or equivalent.
• Minimum of 6+ years' experience and track record of success in project management.
• 4+ years' experience in Pharmacovigilance and/or Clinical Development.