Purchase Reimbursement Coordinator

Salary Range: $47,618 - $57,141 Annually

About the role

This role will coordinate and process caregiver reimbursements for out-of-pocket expenses incurred for services for an individual enrolled in the Golden Gate Regional Center (GGRC) Early Start program. You will communicate and work with caregivers to obtain the needed documents from their health insurance company to be reimbursed by GGRC, partner with service coordinators and the vendorization unit to complete the reimbursement process, and submit purchase of service authorizations (POS) for caregiver reimbursement. This is a hybrid flex schedule role offering the opportunity to work in the community, from any of our offices located in San Francisco, San Mateo, and Marin County, and from the comfort of your own home.

Responsibilities

• Review individual serve’s eligibility for service reimbursement
• Communicate with caregivers verbally and via email regarding insurance coverage for the child’s early intervention services that are listed in the individualized family service plan (IFSP)
• Review and analyze insurance documents such as evidence of benefit statements, invoices, and service receipts
• Ensure compliance with policies and guidelines stated by the Department of Developmental Services (DDS)
• Maintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act
• Review service page of individualized family service plan (IFSP)
• Communicate with insurance claims department to obtain needed documents
• Submit purchase of service authorizations for caregiver reimbursement
• Coordinate with Golden Gate Regional Center (GGRC) vendorization unit for caregiver reimbursement process
• Manage purchase reimbursement email box
• Respond to caregiver and service coordinator inquiries
• Educate caregivers on purchase reimbursement process for Early Start
• Work with Clinical Operations Manager for any cases that need managerial guidance
• Identify and track reimbursement requests and their corresponding fiscal year due date
• Track case statuses
• Prepare copay worksheet and assemble individual packets for submission to GGRC vendorization unit
• Receive and coordinate new referrals for purchase reimbursements from service coordinators
• Track, collect stats and numbers for Early Start quarterly dashboard for reporting purposes

Requirements

• Associate Degree or equivalent; B.A. preferred
• Basic understanding of health insurance billing and terminology
• Knowledge of administrative and clerical procedures and systems, managing files and records, designing forms, and other office procedures and terminology

Skills

• Written communication: ability to develop standard business communications, using proper grammar, spelling, and punctuation
• Oral communication: ability to convey complex information and ideas in a clear, concise, and professional manner
• Ability to operate basic office equipment, including scanners, copiers, faxes, phones
• Basic familiarity with MS Word®, MS Excel®, MS PowerPoint®, MS Outlook® or similar software applications
• Ability to use internal records system
• Ability to type 60 wpm
• Use of discretion and ability to maintain confidentiality
• Basic understanding of health insurance billing and terminology such as co-payments, coinsurance, deductibles, and evidence of benefit

Benefits

• Comprehensive benefits package including Medical and Dental benefits with a generous employer contribution
• Additional employer-paid Life, Disability, and Vision coverage
• 10% employer contribution to a 403(b) retirement account
• 13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education

About GGRC

GGRC values diversity and believes in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community-minded and passionate. GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her, or their own life. We approach each person as an expert on his, her, or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member, or other stakeholder).