PublicArea Attendant

About the Company

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle and manages a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts.

About the Location

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal, and self-curated way of being. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences reflect the vibrancy of their surroundings, people, and culture.

About the Role

The Public Area Attendant is responsible for maintaining Highgate Hotel Standards in all assigned lobby areas, Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and any other public spaces. May also complete special cleaning assignments and perform Room Attendant and House Attendant duties as necessary.

Responsibilities

• Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Use proper two-way radio etiquette when communicating with other employees.
• Practice safe work habits to ensure safety for guests, fellow employees, and self.
• Handle items for "Lost and Found" according to hotel standards.
• Turn in all keys and assignment sheets to the Housekeeping Office at the end of the shift.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist if needed.
• Deliver clean linen to assigned sections, if necessary.
• Pick up Room Attendant's dirty linen or trash as needed.
• Collect all trash from service landings and dispose of it in outside trash dumpsters per hotel procedures.
• Vacuum guest corridors and keep hallways, public areas, and closets neat and organized.
• Maintain cleanliness and sanitation in public restrooms.
• Adhere to the schedule for project cleaning of public areas.
• Maintain stairwells to hotel standards.
• Keep ash urns clean and filled with sand.
• Ensure overall guest satisfaction.
• Attend all hotel-required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform, personal protective equipment (PPE), and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving them as necessary.
• Understand and apply complex information from various sources to meet objectives.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

Requirements

• High School diploma or equivalent.
• Experience in a hotel or related field preferred.
• Previous Housekeeping experience highly preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.

Skills

• Effective communication (verbal and written) with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Active listening to understand and clarify concerns raised by employees and guests.
• Multitasking and prioritizing departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.