Public Space Attendant

About the Role

Join Hampton Inn & Suites Memphis Beale Street as a Public Space Attendant and play a key role in maintaining the cleanliness and welcoming atmosphere of our hotel. This position ensures all public spaces meet our high standards of cleanliness and hospitality.

Potential career growth opportunities include advancing to roles such as Housekeeping Supervisor, Housekeeping Manager, Operations Manager, Assistant General Manager, General Manager, or Area Vice President of Operations.

Responsibilities

• Be familiar with all hotel services, features, and local attractions to respond accurately to guest inquiries.
• Resolve guest complaints to ensure guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Ensure the security of assigned keys, radios, and beepers.
• Review assignment sheets and update completed tasks; check with supervisors for additional assignments throughout the shift.
• Remove trash and debris from assigned areas.
• Stock cleaning carts with necessary supplies and equipment.
• Maintain cleanliness and organization of closets; remove trash, wipe shelves/counters, sweep, wax floors, and store items properly.
• Clean designated areas using proper chemicals, tools, and equipment.
• Ensure stairwells are free of stored items.
• Transport food and beverage trays/items from public areas to service areas.
• Inspect and reposition furniture to match the correct floor plan; check for tears, rips, and stains and report damages.
• Dust and polish all woodwork, upholstered furniture (including crevices and under cushions), pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.
• Clean lamps, light fixtures, and switches; check for proper working condition.
• Remove dust, spots, and smears from windows, frames, and ledges; wash windows as assigned.
• Clean house/public phones, replace soiled/damaged phone books, and reposition phones properly.
• Dust and realign drapes weekly and daily, respectively.
• Inspect and maintain planters and plants; remove debris and polish planters.
• Remove dust, dirt, marks, and fingerprints from doors and door frames.
• Clean baseboards, ledges, and corners; remove stains and scuff marks.
• Polish all brass surfaces.
• Empty trash containers, ashtrays, and ash urns in public areas; remove trash, debris, and cobwebs from balconies/patios.
• Maintain vacuum cleaners by emptying bags, replacing them, and cleaning machines.
• Clean public and employee bathrooms: mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains, and floors; replace tissues, paper towels, and soaps.
• Sweep the front entrance daily and clean public area windows.
• Clean ceiling vents in public spaces.
• Shampoo carpets and strip/wax floors as needed.
• Maintain the cleanliness of the fitness center daily.
• Sweep and rinse the pool deck daily (if applicable); remove soiled towels from the pool area and return them to laundry.
• Report damages or maintenance issues to the supervisor.
• Turn over lost and found items to the supervisor.
• Ensure the security of hotel property and clean all floor care equipment after use.

Requirements

• High School Graduate or General Education Degree (GED), or equivalent work experience.
• No prior experience required.
• Good understanding of the English language.
• Previous customer service experience preferred.