Public Space Attendant

About the Role

We are seeking a reliable, detail-oriented Public Space Attendant to join our Housekeeping team. The Public Space Attendant will clean and maintain all items and surfaces in designated areas, ensuring hotel standards of cleanliness.

Potential career paths include: Housekeeping Supervisor, Housekeeping Manager, Operations Manager, Assistant General Manager, General Manager, and Area Vice President of Operations.

Responsibilities

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Ensure security of any assigned keys, radio, and beeper.
• Review assignment sheet and update completed assignments; check with Supervisor and Housekeeping office for additional assignments throughout the shift.
• Review assigned area and complete general removal of any trash or debris.
• Stock cleaning carts with designated supplies and equipment.
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
• Clean designated areas with proper chemicals, tools, and equipment.
• Ensure that nothing is stored in stairwells.
• Transport any food and beverage trays/items in public areas to service areas.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Inspect condition of all furniture for tears, rips, and stains and report damages to Supervisor.
• Dust and polish all woodwork.
• Remove all dust, debris, and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.
• Clean all lamps, light fixtures, and light switches; check for proper working condition.
• Remove dust, spots, and smears from windows, frames, and ledges; wash windows as assigned.
• Remove dust, grease, and smears from house/public phones and reposition properly; replace soiled/damaged phone books.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of planters and plants; remove debris, polish planters.
• Remove dust, dirt, marks, and fingerprints from doors and door frames.
• Remove stains, scuff marks, and dust from baseboards, ledges, and corners.
• Polish all brass surfaces.
• Empty trash containers, ashtrays, and ash urns in public areas; remove trash, debris, and cobwebs from balconies/patios.
• Empty vacuum cleaner bags, replace, and clean machines.
• Remove soil, dirt, soap build-up, and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains, and floors.
• Replace facial and toilet tissues, paper hand towels, and soaps in correct amount and location.
• Sweep front entrance daily; clean public area windows and ceiling vents in public spaces.
• Shampoo carpets; strip and wax floors.
• Maintain clean fitness center on a daily basis.
• Sweep and rinse off the pool deck daily (if applicable).
• Remove soiled towels from pool area and return them to Laundry (if applicable).
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items to the Supervisor.
• Ensure security of hotel property.
• Ensure that all floor care equipment is thoroughly cleaned after use.

Requirements

• High School Graduate or General Education Degree (GED) or Work Equivalent.
• No prior experience required.
• Must have a good understanding of the English language.
• Previous customer service experience preferred.