Public Space Attendant

About the role

The Public Space Attendant is responsible for maintaining the cleanliness, organization, and impeccable presentation of the hotel's public spaces, including lobbies, restrooms, hallways, and back-of-house areas. This role ensures guests have a pristine environment that aligns with the hotel's high standards of service and quality. At Aparium, our housekeeping teams are expected to hold themselves, the guests, and each other in high regard. You will actively develop trusting and transparent relationships with your peers, both in the department and throughout the hotel. You will have the opportunity to work with a phenomenal group of individuals with whom collaboration, humbleness, and open-minds are the norm—no egos are allowed. Hotels done differently. It’s not just a slogan it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve. Soulful, sophisticated, and avant-garde, the Jasper Hotel serves as Fargo’s social hub for cultured locals and modern travelers looking to connect, discover and indulge, the intersection of luxury and community. Redefining hotel luxury in North Dakota, this new build has 6,000 square feet of flexible space, 125 rooms and features Rosewild Restaurant, a signature lobby lounge, and a café.

Responsibilities

• Thoroughly clean and sanitize all public areas, including lobbies, restrooms, hallways, elevators, and staircases.
• Ensure all back-of-house areas are maintained to the same high standard as public spaces.
• Dust, mop, vacuum, polish, and wipe down surfaces, ensuring all areas are free of debris, smudges, and stains.
• Replenish supplies in restrooms and public areas, such as tissues, soap, and hand sanitizer.
• Remove trash and recycling promptly and safely, ensuring compliance with environmental policies.
• Provide exceptional customer service by greeting guests warmly and addressing their inquiries courteously.
• Respond promptly to guest requests for special cleaning needs or amenities.
• Report maintenance issues (e.g., broken fixtures or equipment) to the appropriate department.
• Adhere to safety and sanitation protocols, including the use of PPE when required.
• Ensure compliance with the hotel’s quality standards, including the use of specified cleaning agents and tools.
• Follow a daily checklist to guarantee no area is overlooked during cleaning.
• Communicate effectively with housekeeping staff and other departments to coordinate cleaning schedules and special projects.
• Assist in maintaining the housekeeping supply inventory and report any shortages to the manager.
• Support deep-cleaning projects and seasonal cleaning initiatives.