Public Service Specialist- Public Works (0626)

Typical Duties

• Serve as the first point of contact for the department by greeting and assisting residents, contractors, vendors, and visitors.
• Direct visitors to the appropriate department or staff member.
• Respond to resident inquiries and enter service requests into the Lucity work order management system.
• Provide forms, applications, and informational materials to the public.
• Maintain department conference room reservations.
• Receive, date-stamp, and distribute incoming mail.
• Cover, date-stamp, and distribute outgoing mail.
• Maintain the reception area, front office, and breakroom kitchenette.
• Serve as a designated key holder responsible for opening and securing the office in accordance with departmental procedures.
• Monitor and replenish paper, toner, and other office supplies for printers, copiers, and office equipment.
• Answer questions requiring knowledge of departmental policies, procedures, and services.
• Process and distribute confidential and sensitive documents.
• Prepare, process, and enter invoices into the financial system in accordance with established procedures.
• Perform other duties as assigned.

Essential Functions

• Sitting, walking, standing, crouching, stooping, kneeling, reaching, bending and crawling for filing.
• Working with and around others.
• Dealing with interruptions.
• Repetitive motion (hand/wrist/elbow/ shoulder) for computer work, filing, copying etc.
• Vision acuity (near) for computer work and reading documents.
• Hearing and speech for ordinary conversation.
• Finger dexterity and touch for typing.

Minimum Qualifications

• Two years' experience in performing clerical or administrative work within subject area;
• OR Associate's degree and one year experience in performing clerical or administrative work within subject area;
• OR any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.

Preferred Qualifications

• Experience providing front-desk reception or customer service in a public-facing environment.
• Proficiency with Microsoft Office Suite and standard office equipment.
• Experience using records management and filing systems.
• Experience working with financial systems and processing invoices.
• Demonstrated ability to learn and adapt to new software systems and processes.

Knowledge, Skills And Abilities

• Considerable knowledge of:
• Business English, spelling and arithmetic, punctuation and grammar;
• Office practices and procedures;
• Skills in:
• Use of computer systems, Microsoft Suite, and other office machines;
• Report preparation;
• Ability to:
• Compose correspondence dealing with technical and complex matters;
• Exercise sound independent judgment on a variety of problems in accordance with established departmental policies and procedures;
• Prioritize, plan and carry out assignments;
• Work safely and support the culture of workplace safety;
• Establish and maintain effective working relationships with employees, other agencies and the public;
• Communicate effectively verbally and in writing.

Elective Coverage

• Dependent Medical, Dental, and Vision;
• Supplemental Life (for employees & dependents);
• Flexible Spending Account;
• Health Savings Account;
• Tax-deferred investment program;
• Accidental and Disability Insurance;
• Short Term Disability.