Public Service Intern 1, Information Technology [R0153531]

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Must preserve all substantive info. We need to parse the posting. Key content: - Job title: Public Service Intern 1, Information Technology [R0153531] (but we don't repeat as heading). We can include maybe a short paragraph with job ID? The instruction: do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short

or drop it. So we can include a short paragraph with the requisition number maybe. - Role description: Under general supervision... Provide Help Desk support... etc. That's about the role. - Duties Include: list of duties (multiple bullet points). Should be

• . - Informational Notes: Employment is not to exceed six months from the date of graduation. - Profile of the Office of Information Technology: description. - Minimum Qualifications: EDUCATION AND EXPERIENCE: Graduation from high school or the equivalent and enrollment and continued successful performance in an academic program related to the field of employment at an accredited college or university. KNOWLEDGE, SKILLS AND ABILITIES (required at time of application): General knowledge of: principles and practices of the professional occupation of interest [IT Help Desk Support]. Ability to: compose reports of work activities. BACKGROUND SCREENNING Employment is contingent upon the successful completion of a pre-employment background screening. - Preferred Qualifications: list. - Commitment to Diversity and Campus Values: maybe we can include as part of About the role? But it's a section about values. Could be a separate section? The instruction: include a section ONLY when posting has real, specific content for it. This is specific content about diversity and campus values. Could be a section like "Values and Diversity" but not in the prescribed headings list. The headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could map diversity to About the role or maybe Skills? Probably better to include under About the role or maybe a separate section not listed? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples, not exclusive? But likely they want only those headings. It says "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we should use those headings when appropriate. If content doesn't fit those, maybe we can still use About the role for general description, Responsibilities for duties, Requirements for minimum qualifications, Qualifications for preferred qualifications, Skills for knowledge/skills/abilities, Benefits for benefits, Pay for salary, Schedule for schedule info. We have schedule: "This is a 0.75 FTE position scheduled to work 30 hours per week." Also mention eligibility for merit increase after 1 year FTE etc. That's schedule info. Pay: Salary Grade 27 Step 1, salary $46,207.44 prorated to reflect 30-hour work weeks is $34,655.58. Also mention step etc. Benefits: list of benefits. Now we need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we must cut out the "How To Apply" section, the "SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES", "PROFILE of the UNIVERSITY", "EEO/AA STATEMENT", etc. Also the initial paragraphs about application process (keep in mind, etc.) are boilerplate/instructions, should be removed. Also the "Informational Notes" about employment not exceed six months from graduation is substantive? It's a condition; we can keep maybe under About the role or Responsibilities? It's a note about duration. Could be part of About the role. We must preserve all substantive information: duties, role description, qualifications, preferred qualifications, benefits, pay, schedule, diversity commitment, office profile maybe? The office profile is substantive about UNLV IT. Could be part of About the role or maybe a separate section? Probably include under About the role. We need to output only HTML fragment, no /, no markdown fences. Let's structure:

  About the role

  ... role description + office profile + informational note + diversity commitment?

  But we also have Responsibilities section for duties. Requirements: minimum qualifications. Qualifications: preferred qualifications. Skills: knowledge, skills, abilities (maybe combine with requirements? But we can separate.) Benefits: list. Pay: salary info. Schedule: FTE/hours. Let's extract specifics. About the role content: - Under general supervision, Public Service Interns receive training and complete a variety of assignments in staff activities directly relating to their major course of study in order to enhance their academic training. This role provides Help Desk support, offering a range of assistance to customers with technical needs and usage. While the position operates within a technology support environment, the core duties extend beyond technical troubleshooting and encompass service operations, administrative coordination, and organizational support functions that directly support academic pathways in Business, Management, Public Administration, Operations, Communications, and Information Systems. - Profile of the Office of Information Technology: With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff. As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV’s broad community with empathy, which is a key to our success. Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply. - Informational Notes: Employment is not to exceed six months from the date of graduation. - Commitment to DIVERSITY and CAMPUS VALUES: A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit. We could combine these into About the role paragraph(s). Might be long but okay. Responsibilities: Duties Include list. Let's list duties: - Under general supervision, assist with routine troubleshooting of hardware, software, and account-related issues for faculty, staff, and students through phone, ticketing system, and in-person support. - Apply established procedures to diagnose and resolve common technology concerns while developing technical and customer support skills. - Review incoming IT service requests, document issues accurately, and route or resolve tickets in accordance with established guidelines. - Follow up with customers to provide updates and ensure issues are addressed in a timely and professional manner. - Assist in orienting and guiding Student Help Desk workers on standard operating procedures, ticket documentation practices, and the use of service tools. - Reinforce effective communication techniques and consistent service standards under the direction of supervisory staff. - Support student field workers by demonstrating established procedures for resolving common on-site technical issues. - Share knowledge of hardware, software, and troubleshooting processes while modeling professional interaction with campus customers. - Assist in maintaining and updating Student Help Desk schedules and operational coverage plans to help ensure consistent service availability. - Provide administrative support related to staffing coordination and service continuity. - Gain practical experience by assisting with more complex or high-priority service requests under guidance from professional staff. - Participate in both desk and field activities to broaden understanding of campus technology services, public service operations, and problem resolution processes. That's the list. Requirements (minimum qualifications): - EDUCATION AND EXPERIENCE: Graduation from high school or the equivalent and enrollment and continued successful performance in an academic program related to the field of employment at an accredited college or university. - KNOWLEDGE, SKILLS AND ABILITIES (required at time of application): General knowledge of: principles and practices of the professional occupation of interest [IT Help Desk Support]. Ability to: compose reports of work activities. - BACKGROUND SCREENNING Employment is contingent upon the successful completion of a pre-employment background screening. We could split: Requirements: education/experience and background check. Skills: knowledge, skills, abilities. Qualifications (preferred): - Prior customer service experience in a technical or service-oriented environment - Previous IT Help Desk or user support experience in a high-volume setting - Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users - Strong organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively - Experience serving as a lead worker, mentor, or trainer to peers or less-experienced staff - Experience working in a higher education environment - Commitment to collaboration, respect for others, and high-quality customer service We could put these under Qualifications. Skills: maybe the KSA (knowledge, skills, abilities) we already put under Skills. But we also have some in preferred. Might be okay to have Skills section for the required KSA. Benefits: - Competitive total rewards package including: - Paid time off, sick leave, and holidays: Annual and sick leave accrue on a prorated basis according to the employee’s hours in paid status. At 0.75 FTE, leave is generally earned at 75 percent of the applicable full-time accrual rate. - Excellent health insurance including medical, dental and vision - Comprehensive retirement plans and voluntary benefits programs - No state income tax - Tuition discounts at Nevada System of Higher Education (NSHE) schools - Tuition discounts for spouses, domestic partners, and dependents - PERKS & PROGRAMS: - Employee recognition and appreciation programs - UNLV athletics ticket discounts - Statewide employee purchase program discounts - RebelCard discounts on and off campus - Wellness programming for all UNLV faculty and staff at no cost - Opportunity for career advancements to leadership roles - Connect with colleagues with shared interests - Personal and professional development opportunities - A comprehensive onboarding program, Rebels: Onboard - Support and resources available for veteran applicants — contact vetjobseekers@unlv.edu or visit our Veterans Webpage. We can keep as list. Pay: - Salary Grade 27 Step 1, salary $46,207.44 prorated to reflect 30-hour work weeks is $34,655.58. - In accordance with Nevada Administrative Code (NAC) 284.170, initial appointments to classified positions typically begin at Step 1 of the assigned grade. - A "Step" refers to the specific rate of pay within a grade, as determined by the Division of Human Resources. - Eligibility for a merit salary increase is based on completion of one year of full-time-equivalent service. Accordingly, an employee who remains at 0.75 FTE will generally reach the required service threshold after approximately 16 months rather than 12 months. - Merit increases remain subject to satisfactory performance and the rules governing pay progression. Schedule: - This is a 0.75 FTE position scheduled to work 30 hours per week. We could also mention that leave accrual is prorated etc but that's benefits. Now we need to output HTML. We'll produce:

  About the role

  ... combined paragraphs ...

  Responsibilities

  • ...
  ...

  Requirements

  • Graduation from high school or the equivalent and enrollment and continued successful performance