Public Service Aide

About the role

This is a paraprofessional position designed to relieve law enforcement personnel from non-police, non-hazardous service calls and duties. Employees in this classification are responsible for assisting with law enforcement-related complaints which do not require arrest powers, but do involve traffic duties and responsibilities for the accurate, rapid and effective evaluation of, and response to, telephone calls for information and police assistance.

Responsibilities

• Works an assigned shift at the main entrance of the public safety building or at one of the police district substations.
  • Greets visitors upon entering the building, ascertains the purpose of the visit and notifies the proper party that they have a visitor.
  • Issues and collects visitor passes, obtains identification and prevents the public from entering restricted areas.
  • Answers phones and directs calls to the appropriate person or unit for assistance.
• Receives and signs for subpoenas and notices of deposition from County civil authorities and ensures that these documents are available for Department employees.
• Receives mail from external sources and distributes both inter and intra-Departmental mail.
• Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.
• Works an assigned shift operating radio equipment and various vehicles, including cars, vans, and small pick-up trucks, sets speed monitors on trailers and other security-related equipment as required.
• Responds to non-criminal accidents, investigates parking violations, and handles disabled and/or abandoned vehicles.
• Handles police civil complaints where there is no potential danger, provides assistance at school crossings and assists at crime scenes when necessary.
• Investigates vehicle and property damage after the fact.
• Assists in preserving order at rescue operations at scenes of disaster and other similar incidents.
• Prepares various reports on minor criminal incidents, prepares necessary documents and may be called upon to testify in court.
• Operates various computer and printing equipment, teletype on local, state and national networks for clerical needs of field service.
• Controls the orderly flow of vehicle and pedestrian traffic in/out of the Broward County Arena complex.
• Places traffic cones at pre-determined locations prior to and immediately after events at the Broward County Arena in order to funnel vehicle traffic into specific traffic corridors.
• Works an assigned shift in the Records Unit and may operate NCIC and FCIC terminals, route administrative calls within and outside of the agency.
• Prepares various reports on specific minor criminal and civil incidents, mostly on delayed incidents which can be reported over the phone rather than having personnel respond to the scene.
• Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.
• Employees in this assignment are assigned to the Administrative Service Division working in designated on-site warehousing facilities.
• Receives, unloads, stores, ships, counts, and inventories equipment (both large and small), office and maintenance supplies, clothing, perishable and non-perishable goods, personal protective equipment, Department forms, special event equipment, hurricane preparedness equipment, and other ancillary equipment as deemed necessary.
• Validates packing slips/tickets or invoices to ensure merchandise shipped is received.
• Captures and processes incoming and outgoing shipments, and coordinates invoices or purchase orders with the Department Administrative Officer to ensure integrity.
• Determines if delivery of merchandise is full or partial and posts appropriate shipping receipts for end users.
• Issues supplies in response to employee requests; maintains appropriate stock levels of all equipment and orders the appropriate amounts when those level reach the reordering limit; notifies supervisors of defective equipment either through visual inspection or employee generated concerns.
• Assembles, packs and transports or arranges for transportation store equipment and material; assists in moving supplies from one area to another; may be required to lift heavy items with the assistance of mechanical stock moving equipment or other motor driven vehicle when the occasion demands; lifts and moves equipment manually commensurate with abilities and climbs ladders/stairs as needed to arrange materials on shelves/floors.
• Cleans warehouse facility and related areas and keeps equipment in a neat and orderly fashion; maintains proper security precautions by locking cabinets, storage bins, drawers, doors (proper/bay), or any other entry/exit warehouse points; maintains security devices in working order (alarms).
• Develops and implements computerized inventory control for a large variety of equipment and supplies.
• Develops, implements, and evaluates methods and procedures for the storage and issuance of equipment and supplies.
• Operate a fork lift vehicle inside the warehouse to move and assemble a variety of supplies and equipment.
• Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.

Requirements

• Graduation from an accredited high school, vocational school or G.E.D. equivalency diploma.
• Proof of the highest level of education must be submitted as an attachment with application (Applications without attached proof of education will not be processed for consideration).
• One (1) year of full-time paid experience in a position dealing with the public (Specialized technical education and training in related field may substitute for experience requirement).
• Proficiency with Word and Excel preferred.
• Must have the ability to work various shifts.
• Applicants cannot be convicted of any felony or misdemeanor involving moral turpitude.

Necessary Special Qualifications

• Depending on assignment, possession of a valid Florida driver's license with an acceptable driving record.
• Maintain certification from the National Safety Council which meets OSHA and ANSI standards.
• Completion of the eight (8) hour training course from Forklift Training Institute of National Safety Council.
• Assignment to the command post position at the Broward County Arena complex requires certification as a 911 public safety tele-communicator.
• Assignment to the Crime Scene Unit requires specialized certification/education and additional governmental work experience.
• Certain special event traffic control duties require the successful completion of a relevant training program.