Public Sector Account Manager

Responsibilities

• Develop and maintain trusted relationships with facility directors, maintenance managers, purchasing officials, and executive stakeholders.
• Serve as the client's primary point of contact for assigned public sector accounts.
• Understand clients’ needs, goals, and challenges to provide tailored solutions.
• Ensure customer satisfaction through responsive communication and proactive account management.
• Grow existing government accounts through expanded maintenance agreements and additional facility coverage.
• Identify opportunities to provide: HVAC Service, Building Automation and Controls, Plumbing Services, Prime Construction Contracting, Energy Efficiency Improvements, Preventative Maintenance, Capitol Planning.
• Collaborate with clients to develop strategic plans that align with their business objectives.
• Willingness and ability to generate opportunities to promote and sell all services on the phone and face to face.
• Effectively communicate with clients to ensure clear understanding of expectations.
• Provide regular updates in a timely manner on project status, deliverables, and timelines.
• Set and maintain clear and deliverable dates.
• Address any issues or concerns promptly and professionally.
• Monitor project progress and ensure timely delivery of services.
• Manage client expectations and scope changes to prevent misunderstandings.
• Identify and resolve client issues or complaints in a timely manner.
• Work with relevant teams to find solutions and prevent recurrence of problems.
• Ensure clients feel valued and supported throughout any challenges they face.
• Drive renewal of existing maintenance agreements.
• Proactively engage with clients to understand their evolving needs.
• Anticipate potential issues and address them before they impact the client relationship.
• Provide exceptional customer service to enhance client loyalty and retention.
• Maintain accurate records of client interactions, transactions, and communications.
• Analyze data and metrics to track client performance and identify growth opportunities.
• Provide Capital Budget annually to customers for improvements to their facilities.
• Stay updated on industry trends, competitors, and market conditions to ensure our pricing is in line with the current market trends.
• Use market insights to provide valuable recommendations and insights to clients.
• Keep customers informed of current market trends and industry regulations that influence their facilities so they can make proactive decisions.
• Understand and work within public procurement regulations and purchasing policies.
• Leverage existing procurement vehicles such as state contracts and cooperative purchasing agreements.
• Carefully negotiate terms, pricing, and contracts for Maintenance Agreement renewals.
• Partner with Service Managers to ensure contract terms are being met.
• Review contract Gross Margins with Service Managers, renegotiate contract for increases if needed.
• Increase contract renewals for 1-year agreements to 3-year agreements.
• Ensure contracts are accurately prepared and aligned with client needs.
• Develop and implement strategies to expand the client portfolio.
• Increase current contract with additional services.
• Add more facilities with customers who have multiple facilities.
• Engage with property management companies where we have a tenant as a customer.
• Reach out to neighboring businesses to our customers.
• Ask our clients for recommendations and referrals to other businesses.

Qualifications

• Strong understanding of public procurement processes, government budgeting cycles, cooperative purchasing programs, and customer service.
• Experience in managing public sector accounts.
• Ability to communicate effectively with clients and stakeholders.
• Strong problem-solving and conflict resolution skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of HVAC, Plumbing, Controls, and related industries.
• Ability to manage multiple projects simultaneously.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Valid driver’s license and reliable transportation.