Public Safety Representative

SUMMARY

The Public Safety and Security Representative is responsible for greeting guests, directing groups of people, patrolling the interior and exterior of both facilities. Each representative must conduct themselves in a friendly, helpful and professional manner. Provides for the asset protection, security and safety of all property, guests and employees.

ESSENTIAL DUTIES

• Smiles, greets, directs and lends assistance to guests attending events, employees at the facility, event staff working backstage.
• Provides and controls access to both the front and backstage entrances at both facilities.
• Prevents crime and reduces or eliminates hazards by proactively alerting the appropriate party of any problems.
• Occasionally writes reports on safety conditions and major incidents.
• Prepares accident reports for guests injured on the facility premises.
• Maintains order and monitors vehicle and pedestrian traffic at the Stage Door area of both facilities.
• Conducts patrols throughout both facilities, secures building at the end of each event, opens the facility as scheduled.
• Conducts fire prevention duties such as identifying potential hazards, and monthly fire extinguisher inspections.
• Administers first aid and/or CPR when required.
• Acts as dispatch officer and contact person for paramedics and police.
• Operates hand-held radio, cellular telephone, and touch tone phone.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and/or Experience: High school diploma or general education degree (GED); and two years related experience and/or training; or equivalent combination of education and experience. Previous experience in a public assembly facilities highly desirable.
• Languages Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and speak effectively to groups of people.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Certificates, Licenses, Registrations: First Aid and CPR/AED training preferred.
• Other Skills: Written skills required. Availability to work day, evening or graveyard shifts including weekends and holidays. Customer / guest services skills. Strong interpersonal skills, with the ability to diplomatically and tactfully resolve difficult and sensitive situations. Outgoing, with excellent interpersonal skills. Ability to work independently with little direction. Bilingual ability a plus.

PHYSICAL DEMANDS

• Some physical demands must be met by an employee to successfully perform the essential functions of this job. Extensive walking is required for all employees working the Transient Enforcement shift. Accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

IN-HOUSE TRAINING REQUIREMENTS

• Normal: CPR/AED, First Aid Training, Bravo Orientation