Public Safety Officer I Unarmed

About the role

Floyd Behavioral Health Services at Advocate Health is seeking a Full-time Benefits Eligible Security Officer to join our team. This position is Public Safety Status and operates under a Varying schedule.

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion.
• Ensures traffic control, monitors visitor conduct, and confronts unauthorized persons.
• Prevents, responds to, and investigates workplace violence.
• Responds to service calls involving combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary.
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies.
• Investigates incidents and completes timely and accurate reports.
• Serves as a liaison rounding duty to cultivate partnerships with all departments and units.
• Delivers security awareness education to team members.
• Liaises with federal, state, and local law enforcement and first responder agencies.
• Coordinates, briefs, and monitors law enforcement personnel to ensure policy compliance and prevent unsafe practices.
• Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols, including inspections, audits, and thorough contraband searches.
• Assists team members, patients, and visitors by providing information, directions, and physical help.
• Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Operates all equipment necessary to perform the job.

Requirements

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS).
• A valid driver’s license issued by the Division of Motor Vehicle.
• For Illinois teammates: Completed State of Illinois 20-hour Basic Security Officer course.
• For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Qualifications

• High school graduate or GED.
• Typically requires 1 years of experience in a security, related public safety, or customer service area.

Skills

• An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
• A daily commitment to patient-centered safety practices.
• Collaborative work with medical staff and external law enforcement, as appropriate.
• The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
• The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards, including:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

Pay

$21.85 - $32.80 per hour

Schedule

Varies