Public Safety Dispatcher (Full-time)

About the role

MATC is seeking passionate individuals to join our team who share the same passion in serving this purpose. Under supervision of the Manager, Public Safety, the successful candidate will answer emergency and non-emergency calls, dispatch resources, maintain records, and assist students, staff, and visitors.

Responsibilities

• Answers emergency and non-emergency calls; evaluates emergency; enters information; determines appropriate response level, priority and type of resources required; dispatches police, fire, and medical personnel and equipment; updates and monitors event information.
• Maintains records of calls for service using the computer aided dispatch system; maintains and accesses building and premises history files for emergency and other necessary contacts.
• Processes and enters instances into the records management system and performs related clerical duties.
• Operates in-house and radio paging systems; monitors closed-circuit security cameras, security and fire alarm systems and all other lifesaving systems.
• Affords assistance to students, staff and visitors and coordinates responses to after hour emergency calls for public safety services.
• Presents campus dispatch trainings and procedures of services to new officers.
• May be required to provide court testimony in writing, in person or in video.

Qualifications

• Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.
• Required Education: High School Diploma or G.E.D.
• Required Experience: Two (2) years of experience in public safety and/or police or fire dispatching in a protection services or 911 center and two (2) years of experience involving public contact while performing multiple tasks and using computers.

Supplemental Information

• Hrs: Full-time, in-person position (40 hours per week), Monday through Friday. Standard work hours are 3pm - 11pm. Actual hours worked may vary based on departmental needs.
• Salary: Listed to the midpoint of the salary range and are determined by years of experience credit and internal salary equity.