Public Safety Dispatcher

About the role

The dispatcher is generally the first point of contact for the campus community, faculty, staff, students, guests, and visitors needing information or assistance from Public Safety. The dispatcher is responsible for maintaining effective and efficient communications between public safety officers, kiosk officers, outside emergency and law enforcement agencies, the university community, and visiting public.

Responsibilities

• Answer and screen incoming emergency and non-emergency public safety calls for service to elicit and record pertinent information;
• Dispatch calls for service, critical incidents, and emergency calls;
• Coordinate calls for outside emergency and law enforcement agency assistance;
• Contact on-call counselors, CARE advocates, medical providers, facilities department, university administrators, and allied agencies following established procedures;
• Contact appropriate Residential Life staff on calls for service regarding student conduct and wellness, providing communication between departments, and ensuring the students involved have access to support and campus resources;
• Assist with remote Unlocks/Lock Ups in the door access system following established procedures to ensure the safety and security of the campus community and property;
• Aid the campus community or visitors at the walkup window with requests for service and general information;
• Activate mass emergency notification, and campus lockdown or evacuation, when directed or required by Standard Operating Procedure;
• Process, respond, and document Records Requests for outside agencies performing background checks on former USD staff and students;
• Assist with lost and found items turned into public safety by receiving, documenting, and entering the item information into a computer database and responding to inquiries about lost and found items.

Requirements

• High School Graduate or GED;
• Two years of experience as a law enforcement dispatcher, telephone operator, or equivalent; or two years of clerical experience or customer service involving public contact preferred;
• An equivalent combination of related business and police science education and progressively responsible work experience;
• Successfully pass a pre-employment background investigation and medical exam.

Qualifications

• Knowledge of generally accepted office procedures, practices, and work methods, including strong record-keeping and prioritization skills;
• Ability to type and operate general office and computerized equipment;
• Ability to read, write, and spell at a level sufficient for satisfactory job performance;
• Excellent communication skills; speak clearly and concisely, follow oral and written instructions, transfer information accurately, and handle a wide range of interpersonal interactions effectively;
• Ability to learn standard broadcasting procedures, Federal Communications Commission rules regarding law enforcement radio transmission, and the 10-code system;
• Ability to learn and operate technical security systems, perform basic technical troubleshooting, and coordinate repairs on equipment as needed;
• Ability to establish and maintain effective working relationships and interact with all members of the campus community and the public;
• Ability to maintain the confidentiality of sensitive information;
• Ability to comply with all departmental uniform and equipment standards.

Skills

• Good judgment;
• Independent judgment;
• Problem-solving;
• Quick decision-making;
• Effective communication;
• Technical troubleshooting;
• Confidentiality;
• Interpersonal skills;
• Stress management;
• Customer service.

Benefits

• Medical;
• Dental;
• Vision;
• Retirement contribution given to you by the University;
• Access to on-campus Fitness Centers.

Pay

$23.85-23.86 per hour;

Schedule

40 hours per week;

Additional Details

Closing date: Open until filled