Public Safety Associate - full-time, first shift

About the role

The Public Safety Associate (PSA) position at Children’s Wisconsin provides support to Public Safety operations at CW facilities. Duties include badge access credentialing, greeting and engaging with guests, screening visitors, directing visitors, reporting suspicious activities, and supporting visitors during emergencies.

Responsibilities

• Provide badge access credentialing services
• Actively greet and engage with guests and visitors to ensure a positive experience
• Badge and screen visitors according to visitation guidelines
• Determine the guest's destination and transportation needs, providing assistance as needed
• Direct visitors with precise wayfinding
• Report suspicious activities
• Provide support and guidance to visitors during emergency conditions
• Perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property
• Secure property/evidence as needed/directed
• Liaise with local law enforcement
• Maintain area in a safe condition during emergency conditions
• Maintain area in a neat and orderly condition and contact appropriate departments as needed

Requirements

• High School graduate or equivalent required
• Experience: 1+ years Experience in customer service required
• Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service. Preferred
• Experience performing weapon screening. Preferred

Qualifications

• Education: High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• Post high school coursework in criminal justice or equivalent field of study. Preferred

Skills and Abilities

• Ability to assess demeanor of internal and external customers, adjusting approach as appropriate to those who could be lost, confused, joyful, upset or demanding with the goal of enhancing the overall experience
• Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment
• Basic computer skills in order to utilize and independently troubleshoot and resolve issues with equipment and systems (PC software applications, Microsoft Word, Excel Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications, EPIC, etc.)
• Excellent customer service and prioritization skills are essential
• Strong interpersonal, written and verbal communication skills to effectively interact with a variety of hospital employees, staff and visitors
• The ability to interact with team members with positive intent and create innovative solutions through collaborative relationships
• The ability to use weapon screening technologies to effectively perform duties and responsibilities

Benefits

Children’s Wisconsin offers a wide variety of rewarding career opportunities and benefits, including:

• Comprehensive health insurance plans
• Paid time off and holidays
• Flexible spending accounts
• Retirement savings plans
• Employee assistance programs
• Professional development opportunities

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible scheduling to accommodate the needs of the facility and the employee.