Public Safety Associate - full-time, first shift

Job Summary

Public Safety Associate (PSA) is a uniform position responsible for providing support to Public Safety operations at CW facilities. Duties may include, but limited to, any or all of the following: provide badge access credentialing services; actively greet and engage with guests, and visitors to ensure a positive experience; badge and screen visitors according to visitation guidelines; determine the guest's destination and transportation needs, providing assistance as needed; direct visitors with precise way finding; report suspicious activities; provide support and guidance to visitors during emergency conditions; perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property.

Essential Functions

• Primarily works at Welcome Center stations.
• Badges and screens visitors per our visitation policy.
• Determines the guest’s destination and transportation needs, and directs them with precise way finding.
• Directs visitors to all ambulatory clinics, ancillary locations, inpatient areas, EDTC and amenities located on the Milwaukee campus.
• Buils credible relationships with customers by delivering personal attention, demonstrating respect, recognizing patient’s rights under HIPAA and maintaining patient confidentiality, responding to customer concerns, questions and needs, establishing trust and maintaining a positive representation of Children’s Wisconsin.
• Performs Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property.
• Secures property/evidence as needed/directed.
• Liaisons with local law enforcement.
• Maintains area in a safe condition during emergency conditions.
• Maintains area in a neat and orderly condition and contacts appropriate departments as needed.
• Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings.

Education and Experience

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required.
• Post high school coursework in criminal justice or equivalent field of study. Preferred.
• 1+ years Experience in customer service required.
• 1+ years Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service. Preferred.
• 1+ years Experience performing weapon screening. Preferred.

Knowledge, Skills And Abilities

• Ability to assess demeanor of internal and external customers, adjusting approach as appropriate to those who could be lost, confused, joyful, upset or demanding with the goal of enhancing the overall experience.
• Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment.
• Ability to successfully complete all required introductory and annual competency training processes to effectively perform duties and responsibilities of position.
• Basic computer skills in order to utilize and independently troubleshoot and resolve issues with equipment and systems (PC software applications, Microsoft Word, Excel Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications, EPIC, etc.).
• Ability to read and write in order to complete required reports and perform various recordkeeping activities.
• Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment.
• Excellent customer service and prioritization skills are essential.
• Exudes confidence and finesse in stressful situations-effectively diffusing negativity.
• Interpersonal skills necessary to effectively interact with a variety of hospital employees, staff and visitors, sometimes under potentially stressful situations.
• Strong interpersonal, written and verbal communication skills to effectively interact with a variety of hospital employees, staff and visitors.

Required Certifications/Licenses

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 Days required.

Equal Opportunity Employer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. Employment is at-will. This document does not create an employment contract, implied or otherwise. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses: BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council