Public Information Officer 1 – (Public Information Coordinator)

About the role

This entry-level position provides administrative, logistical, and routine communications support to the Governmental and Public Affairs Department. The employee coordinates tours, meetings, events, and visitors; maintains departmental schedules, records, databases, and request logs; assists with purchasing and vendor activities; prepares and distributes approved public-information materials; and supports emergency communications. The role is ideal for someone who is organized, service-oriented, detail-focused, and comfortable supporting multiple projects while communicating with employees, visitors, governmental partners, and the public.

Key Competencies

• Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
• Building Trust: The ability to create a safe and supportive environment where others feel comfortable speaking up, sharing ideas, and acknowledging mistakes.
• Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.

Requirements

Minimum Qualifications:

• Three years of experience in public relations, journalism, marketing, content creation, social media management, or graphic design; OR
• Six years of full-time experience in any field; OR
• A bachelor's degree.

Experience Substitution: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Responsibilities

• Monitors the department’s general public-information email account, website contact forms, telephone inquiries, and other designated intake channels; acknowledges and logs routine requests; routes matter to the appropriate employee or department; and tracks follow-up and completion.
• Coordinates the scheduling and logistics and may lead tours of major flood risk reduction assets, including the Permanent Canal Closures and Pumps and the IHNC-Lake Borgne Surge Barrier, and for visits to other Authority offices, facilities, and field locations.
• Gathers routine information from departments and prepares basic public notices, employee announcements, newsletter items, website content, agency information-board content, tour materials, event notices, correspondence.
• Assists with and, after completing required training, conducts routine asset tours using approved scripts and materials; answers routine questions and refers technical, policy, media, or sensitive matters to the appropriate authorized employee.
• Provides administrative and logistical support for approved communications before, during, and after hurricanes, flooding, severe weather, operational incidents, public-safety incidents, and other emergencies.

Pay

The salary offered will be determined based on qualifications and experience.

Appointment Type: This appointment type can be filled as Probational, Promotional, Lateral Transfer, Detail to Special Duty or Job Appointment. This position does not participate in a Career Progression Group.