Public Information Assistant IV (10674)

Switchboard Operations

Primary Switchboard Operator for Health Department, managing calls directing them to the appropriate person, and/or providing requested information to callers.

• Acts as a community resource, providing information to callers, even if they reach the wrong agency.
• Maintains a phone listing of frequently requested numbers (e.g., CEMC, DMV, Register of Deeds).
• Maintains a comprehensive knowledge of County Government services to direct callers to appropriate resources and personnel.
• Keeps track of departmental staff schedules (provided by supervisors) to ensure timely referral of callers to available staff.
• Informs callers about eligibility for programs, flat fee services, and other phases of services.
• Affords strong judgment and understanding of human nature to prioritize calls effectively.
• Extensive interaction with Health Department staff and nursing teams at clinics.
• Accurately processes public inquiries by understanding and relaying information to the correct department.

Additional Job Functions

• Handles requests for copying immunization records, ensuring completion or referral to appropriate personnel.
• Assists with miscellaneous tasks such as alphabetizing materials for scanning into medical records.
• Manages Telecommunication Relay Services (e.g., for the hearing impaired).
• Performs other related duties as assigned by supervisor and/or management.
• In the event of a disaster, may be required to assist as needed.

Minimum Education And Experience

• Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.
• Experience in medical office and/or switchboard operations is preferred.
• General knowledge of office or work unit procedures, methods and practices.
• Ability to use a variety of office equipment including basic computer and typing skills.
• Ability to communicate and work with people with courtesy and tact including proper telephone etiquette.
• Ability to handle each call accurately and effectively.
• Ability to screen communications based on predetermined guidelines to independently respond or route inquiries/calls appropriately.
• Ability to gather and give information and instructions regarding the work process or procedures.