Public Disclosure Officer - (CPRA)

Seattle Information Technology (IT) plays a crucial role in enabling smart, equitable, and responsive services for City employees, Seattle residents, and local businesses. We work to unleash our people and community through technology solutions, infrastructure, and well-executed projects that are secure and resilient. We invest in open access to City information, privacy and responsible technology use, digital access, collaboration, customer service, and strategic planning. We are a leader in local government progress towards responsible AI adoption.

About the role

The Citywide Public Records Act Program Public Disclosure Officer provides guidance and technical expertise to support public disclosure officers (PDOs) across all city departments. The role develops and maintains public disclosure resources, delivers training and consultation for departmental PDOs, and helps standardize practices citywide. It also administers core disclosure systems such as Nuix, Microsoft eDiscovery, and GovQA, and provides advanced technical support and troubleshooting.

Responsibilities

• Develop and maintain written resources outlining City public disclosure procedures and best practices.
• Create and update communication templates for request responses, clarifications, and third-party notifications.
• Host weekly office hours to support PDOs, answer questions, troubleshoot software issues, and build cross-department expertise.
• Coordinate multi-department responses to complex or citywide public disclosure requests.
• Monitor GovQA for five-day compliance, issue required acknowledgments when needed, and provide coverage during PDO absences.
• Contribute to CPRA-led monthly meetings to provide updates on legal developments, procedural changes, and disclosure trends across the City.
• Update technical documentation and training materials, including software guides and video content.
• Administer disclosure-related software platforms (Nuix, Microsoft eDiscovery, GovQA), including configuration, user permissions, and case-lifecycle management.
• Conduct or advise on complex electronic searches in Microsoft eDiscovery to support departmental records retrieval.
• Provide Nuix training, support, and troubleshooting, including guidance on search strategies, case management, and optimal use of Nuix tools.
• Collaborate with vendors and Information Technology staff to test new features, troubleshoot issues, and develop improvements, automation, and standardized procedures.
• Evaluate platform functionality and contribute to the development of consistent, efficient workflows used across all departments.

Requirements

Your effectiveness in this role will depend on your ability to:

• Work efficiently both independently and in a collaborative environment.
• Prioritize effectively and manage a high volume of tasks and projects with shifting deadlines and minimal guidance.
• Respond with appropriate urgency to situations and events that require a quick response or turnaround.
• Think critically, creatively, and proactively to identify and solve problems.
• Maintain strong attention to detail while consistently meeting tight deadlines.
• Work with a high level of professionalism, integrity, and discretion in handling confidential information.
• Communicate clearly and effectively on sensitive matters and possess strong interpersonal skills.
• Use technology tools adequately to effectively manage and process workload.

Qualifications

• 3 years of experience working in a public disclosure position.
• Strong knowledge of the statutes, case law, rules, and regulations governing public records requests.
• Experience conducting legal research, performing electronic records searches and retrieval, and mining data across various digital media.
• Knowledge of public record-keeping practices and familiarity with the operations of municipal government.
• Strong critical thinking and analytical abilities, as well as exceptional organizational skills and attention to detail, including the ability to independently set priorities.
• Excellent verbal and written communication skills, along with strong analytic, research, problem-solving, and project-management capabilities.
• Ability to manage multiple priorities and respond quickly to emerging issues.
• Ability to work as a collaborative partner who exercises tact, good judgment, discretion, diplomacy, and the ability to build cooperative working relationships with diverse groups.

Skills

• Current knowledge of the Washington State Public Records Act and other statutes, caselaw, rules, and regulations related to public records requests.
• Proficiency in Microsoft Office suite, Adobe Acrobat Pro, SharePoint, and GovQA or other public records request management tools.
• Proficiency and strong working knowledge of all software or electronic management systems, e-discovery platforms, used for collection, redaction, and production of public records.
• Experience and knowledge of principles and best practices of public disclosure in a public-sector environment.
• Electronic record search and retrieval in various digital media such as Core or Advanced eDiscovery.
• Experience with electronic review tools such as Nuix, Relativity, Disco, Sightline, etc.
• Current Washington State Certified Public Records Officer (WaPRO) or the ability to obtain certification within 12 months of hire.

Benefits

• Comprehensive benefits package including vacation, holiday, and sick leave.
• Medical, dental, vision, life, and long-term disability insurance for employees and their dependents.
• Free public transportation options.

Pay

The full salary range for this classification is $56.57 - $84.88 per hour.

Schedule

This position offers a hybrid work schedule with a minimum requirement of three days onsite per week, subject to change at the Mayor’s discretion.