Public Benefit Supervisor

About the role

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful.

O.N.E Purpose

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Responsibilities

• Supervises the day-to-day task functionality of the Eligibility Services department.
• Maintains thorough working knowledge of department policies and procedures to act as subject matter expert for business process questions.
• Maintains thorough working knowledge of relevant federal, state, and county benefit program requirements and shares with staff as appropriate.
• Monitors individual and team productivity and work quality levels to identify coaching or counseling opportunities.
• Acts as floater to erase deficiencies when work volume spikes or staffing gaps are present.
• Monitors staff account-level work outcomes to ensure productivity and quality standards are maintained.
• Monitors workflow and action planning for successful KPI measures.
• Functions as subject matter expert and staff resource for department policies & procedures, hospital system policies and procedures, and government benefit programs.
• Assists Manager or Director with staff time & attendance compliance.
• Develops & maintains proactive working relationship with county/state/federal Medicaid caseworker partners.
• Works collaboratively with other revenue cycle departments and associates with a special emphasis on Case Management, Patient Access, Financial Counseling and Physician office staff.
• Ability to travel when needed.
• Other job duties as assigned.

Job Competencies

• Decision Making: Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
• Courage: Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.
• Influencing: Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.
• Coaching & Developing Others: Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.
• Emotional Intelligence: Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.
• Creating an Inclusive Environment: Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.

Requirements

• 2 years' experience interacting with patients regarding hospital financial issues.
• Superior customer service skills and ability to communicate with all levels effectively.
• Accustomed to substantial computer use and possesses a strong ability to multitask required.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Qualifications

• Minimum Education: High School Diploma or GED. Combination of post-secondary education and experience will be considered in lieu of degree.
• CRCR certification within 9 months of hire.

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

Pay

This position pays between $52,100.00 and $65,125.00 based on experience.