Public Benefit Specialist

About the Opportunity

This position pays between $18.65 - $20.50/hr. based on experience. This position is located On-Site at Ardent - UT Health Jacksonville in Jacksonville, TX.

Responsibilities

• Reviewing all referred uninsured/under-insured patients for program eligibility opportunities, initializing and coordinating the application process to facilitate accurate and appropriate submissions
• Effectively communicating with the patient to obtain documents that must accompany the application
• Following submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment posting
• Documenting all relevant actions and communication steps in assigned patient accounting systems
• Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors
• Developing and maintaining proactive working relationship with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates
• Other job duties as assigned

Qualifications

• Education: High School Diploma or GED. Combination of post-secondary education and experience will be considered in lieu of degree.
• Experience: 1-2 years of experience in healthcare industry, interacting with patients regarding hospital financial issues.
• Certifications: CRCR within 9 months of hire.

Skills

• Understanding of Revenue Cycle including admission, billing, payments and denials
• Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification
• Knowledge of Health Insurance requirements
• Knowledge of medical terminology or CPT or procedure codes
• Patient Access experience with managed care/insurance and Call Center experience highly preferred
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• Healthcare, time off, retirement, and well-being programs
• Professional certification relevant to your field
• Quarterly and annual incentive programs