Public Area Supervisor

Pay

$22

About the role

The Public Area Supervisor at Great Wolf brings joy to families through active involvement in daily housekeeping and lodge operations. This leadership role is critical in executing on business requirements, supporting the housekeeping team, and interacting with guests and pack members to enhance their experience and maximize profitability.

Responsibilities

• Supervises daily public area operations to ensure cleanliness of public areas to lodge standards and ensures completion of daily tasks and assignments
• Safeguards all public space, storage, back of house areas, and ensures proper inventory levels and stocking for each shift
• Schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness, proper floor care, carpet-cleaning projects
• Provides coaching, encouragement, and recognition to pack members regularly
• Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its pack members
• Responds to pack/guest concerns or requests and escalates to leadership or other departments as appropriate
• Understands and participates in scheduling of staff, execution of labor management and forecasting
• Calls daily stand up meetings with Housekeeping pack to prioritize the day and facilitates feedback from Pack Members
• Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
• Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations

Requirements

• High School diploma or equivalent experience
• Previous experience with janitorial, laundry, housekeeping, or similar experience
• Basic knowledge of Microsoft Office and general software systems
• Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
• Proficient in both written and spoken English
• Able to work flexible schedule including nights, weekends, holidays as needed

Qualifications & Skills

• Previous experience in a leadership/supervisory capacity
• Previous cleaning experience at a high volume hotel or public facility
• Bilingual, English and Spanish

Benefits

Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave

Benefits

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities